Gerry Davis Email and Phone Number
Gerry Davis work email
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Gerry Davis personal email
Dynamic senior leader with 20+ years in healthcare, manufacturing, customer service, and business operations, adept at driving transformative business outcomes. Leveraged strategic vision to increase revenue generation and enhance customer experience at scale. Proven ability to align cross-functional efforts with corporate strategy, fostering partnerships that yield robust results for patients and providers. Committed to leading with innovation, fostering team excellence, and delivering operational efficiencies.Career Highlights:• Spearheaded the creation and management of core call center operations, catalyzing a revenue increase to $360M in valuation.• Championed Customer Experience teams across high-growth phases, managing up to 700 members and generating $2 billion in revenue through strategic program implementation.• Innovated dialer technology adoption, augmenting productivity by 200% and surpassing conversion targets by 30%.• Advanced IVR system deployment, achieving a 33% call containment rate and a 60-second reduction in average handling time.• Pioneered the integration of Monitoring/Recording Software, significantly enhancing service quality through strategic feedback and training interventions.
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Senior Director. Customer And Partner CareXometry Jan 2024 - PresentNorth Bethesda, Md, Us
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Director, Customer And Partner CareXometry Aug 2022 - PresentNorth Bethesda, Md, Us• Orchestrated the strategic overhaul of call center operations, amplifying performance and culture to benchmark best-in-class customer experience standards.• Championed the integration of advanced technological assets, providing a seamless management of diverse customer interaction channels.• Collaborated with IT executives on budgetary and strategic IT solutions to bolster operational capabilities and customer engagement.• Pioneered a comprehensive onboarding and training framework, enhancing team competency and service delivery.• Strategized and executed the consolidation of call center functions, fortifying the operational efficiency across the company.
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Director Of Patient EngagementReady Responders Apr 2020 - Aug 2022New Orleans, La, Us• Directed a large-scale, high-performance patient engagement initiative, surpassing operational KPIs and driving significant patient retention and engagement.• Innovated call center process design and performance metrics, significantly improving call conversion rates and patient outreach strategies.• Spearheaded the development and management of a robust patient engagement plan, expanding access to care and enhancing community health outcomes.• Synthesized actionable business insights from advanced KPI analysis, influencing rapid strategic decision-making and identifying key operational improvements. -
Director Of OperationsInfinite Computer Solutions Aug 2019 - Apr 2020Rockville, Maryland, Us• Oversaw comprehensive operational strategy for veteran disability compensation processes, leading a dedicated team of 60 to deliver exceptional service standards.• Championed a culture of continuous improvement, instituting rigorous KPIs that resulted in industry-leading first-call resolution rates.• Developed and implemented a tailored performance metric system, ensuring alignment with the Department of Veterans Affairs' strategic transition plans.• Conducted in-depth analyses to drive enhancements in both physical and behavioral health outcomes for veterans, reflecting a deep commitment to community service.• Proactively addressed complex social issues affecting service members, fostering interdepartmental collaboration to develop innovative community support solutions.• Supported the Claims Quality Assurance Program, providing critical data analysis to optimize the claims process and improve the accuracy of monthly and quarterly VA disability claims reporting. -
Senior Program Manager/Operations ManagerCaremetx, Llc Jan 2017 - Dec 2018Bethesda, Md, Us• Steered a customer service division of 100+ members, successfully administering patient financial aid for healthcare costs, contributing to enhanced patient access to essential treatments.• Devised and executed strategic initiatives to identify and capture key client segments, bolstering the organization’s market position and client base expansion.• Conducted in-depth market analysis and trend forecasting, positioning the organization to proactively respond to the evolving healthcare landscape.• Tailored client solutions, driving significant improvements in customer satisfaction scores and establishing CareMetx as a leader in patient-centric service.• Led stakeholder engagement and internal communications, ensuring alignment on business goals and fostering a culture of transparency and accountability.• Uncovered and capitalized on new revenue streams, aligning with organizational growth strategies and contributing to a solid financial foundation. -
Senior Manager, Member ServicesAmerican Physical Therapy Association Jan 2016 - Jan 2017Alexandria, Virginia, Us• Directed Member Services operations, providing visionary leadership to a diverse team handling inbound inquiries, payment processing, and product upselling, driving the achievement of key performance metrics.• Engineered and administered comprehensive workforce development strategies, including training, mentoring, and performance analysis, to foster a high-engagement culture and best-in-class service delivery.• Successfully managed escalated customer issues, deploying solutions that bolstered satisfaction and aligned with strategic organizational goals.• Oversaw the implementation of service level metrics, leveraging data to inform customer trends, enhancing overall service strategies.• Championed the maintenance of rigorous PCI compliance standards across payment functions, ensuring the integrity of member data and adherence to best practices in information security. -
Senior Manager, Project Development And ImplementationUnitedhealth Group Mar 2012 - Nov 2015Us• Strategically managed a diverse, 700-strong workforce across remote, onshore, and offshore locations, ensuring the delivery of in-home healthcare services to members.• Held ownership of Enterprise Clinical Performance, aligning House Calls operations with stringent Risk and Quality Initiatives to optimize patient care outcomes.• Championed the development of scalable solutions for new healthcare programs, drawing on industry best practices and innovative approaches.• Orchestrated the analysis of complex data sets, providing actionable insights that informed strategic decisions across operational and clinical departments.• Facilitated cross-functional leadership meetings to ensure the successful execution of key healthcare initiatives and drive continuous improvement.• Maintained oversight of the Workforce Management platform, enhancing resource allocation, scheduling, and performance reporting to support critical call center operations.• Directed multiple departments, instilling a culture of excellence in customer service, training, and quality assurance to exceed service level expectations.• Ensured compliance with Medicare/Medicaid regulations, contributing to the organization's reputation as a leader in managed care.
Gerry Davis Education Details
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University Of PhoenixManagement And Operations
Frequently Asked Questions about Gerry Davis
What company does Gerry Davis work for?
Gerry Davis works for Xometry
What is Gerry Davis's role at the current company?
Gerry Davis's current role is Senior Director, Customer and Partner Care at Xometry.
What is Gerry Davis's email address?
Gerry Davis's email address is gd****@****ers.com
What schools did Gerry Davis attend?
Gerry Davis attended University Of Phoenix.
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