Managed telecom modernization service deliveries by capturing client needs andassembling a detailed execution plan, prioritizing reduction of down times and risk mitigationProvided exceptional customer support by employing root cause analysis to resolve network technical problems, decreasing the recurrence of reported issues by 60%Administered Salesforce customer support account monitoring key metrics to improve qualitystandards and reduce response… Show more Managed telecom modernization service deliveries by capturing client needs andassembling a detailed execution plan, prioritizing reduction of down times and risk mitigationProvided exceptional customer support by employing root cause analysis to resolve network technical problems, decreasing the recurrence of reported issues by 60%Administered Salesforce customer support account monitoring key metrics to improve qualitystandards and reduce response timesDemonstrated exceptional leadership completing a smooth TDM to MPLS pilot networktransformation by engineering a robust network design and a detailed migration strategy,securing equipment sales for over USD 1.5mDeveloped strong client relationships by maintaining a bond of trust and collaboration that helpedboosting customer experience and loyaltyCrafted interactive technical presentations for regional sales conferences boosting customerinterest and product awareness Show less

Served as a single point of client contact delivering superior customer satisfaction by offeringtimely support to critical issues and a continuous channel of communication to address any needsor concernsDetermined service delivery scope, level of effort (LOEs), and associated cost for all projectsdeployed in Latin America by conducting an in-depth analysis of customer requirements and riskassessmentsControlled profitability for simultaneous projects by keeping… Show more Served as a single point of client contact delivering superior customer satisfaction by offeringtimely support to critical issues and a continuous channel of communication to address any needsor concernsDetermined service delivery scope, level of effort (LOEs), and associated cost for all projectsdeployed in Latin America by conducting an in-depth analysis of customer requirements and riskassessmentsControlled profitability for simultaneous projects by keeping accurate records, forecastingrevenue, and influencing healthy account financialsDeveloped a comprehensive budget report model to aid in revenue forecasting and anticipateoverrunsEffectively managed the delivery of professional services by carefully planning and closelymonitoring execution of each service deliveryManaged the workload of 15 system integration engineers while providing leadership, technicaladvice and encouraging their professional development Show less

-Implemented Genband C20 platforms and peripherals by carefully designing SIP routing and call translations best practices facilitating network transformations from TDM to VoIP-Became subject matter expert on SBC migrations by completing more than 30 international migration projects focusing on voice routing and translations-Creatively adapted workarounds to overcome system limitations by leveraging product knowledge and experience driving customer acceptance -Secured… Show more -Implemented Genband C20 platforms and peripherals by carefully designing SIP routing and call translations best practices facilitating network transformations from TDM to VoIP-Became subject matter expert on SBC migrations by completing more than 30 international migration projects focusing on voice routing and translations-Creatively adapted workarounds to overcome system limitations by leveraging product knowledge and experience driving customer acceptance -Secured $2M USD in sales by conducting C20 product homologations for potential customers Show less

Proposed and managed internal projects focused on cost reduction, risk mitigation and qualityimprovement of diverse network migration procedures.Collaborated with sales and deployment teams, providing guidance on the planning and support duringthe execution of complex projects.Worked with design, engineering and order management to successfully deliver streamlinedprocesses for complex upgrades and migrations. Verified method of procedures in controlled lab… Show more Proposed and managed internal projects focused on cost reduction, risk mitigation and qualityimprovement of diverse network migration procedures.Collaborated with sales and deployment teams, providing guidance on the planning and support duringthe execution of complex projects.Worked with design, engineering and order management to successfully deliver streamlinedprocesses for complex upgrades and migrations. Verified method of procedures in controlled lab environments. Show less

-Drafted and managed improvement projects focused on cost reduction, risk mitigation and automation of wireline migrations, boosting the deployment team efficiency by 35%-Provided support to internal stakeholders by planning and guiding challenging projects guaranteeing smooth voice implementations-Delivered streamlined processes to perform complex upgrades and migrations by working alongside with the Design and Engineering teams-Standardized commissioning processes by… Show more -Drafted and managed improvement projects focused on cost reduction, risk mitigation and automation of wireline migrations, boosting the deployment team efficiency by 35%-Provided support to internal stakeholders by planning and guiding challenging projects guaranteeing smooth voice implementations-Delivered streamlined processes to perform complex upgrades and migrations by working alongside with the Design and Engineering teams-Standardized commissioning processes by meticulously creating lab tested technical documents minimizing implementation error rates by 80% Show less