Gerard Flaherty Email & Phone Number

Tampa/St. Petersburg, Florida Area

Responsible for day to day Telecom operations for (8) Hospital locations along the West Coast of Florida. Installation, programming and repair of a Avaya/Nortel/Cisco environment. Including Cisco 7925 and 8821 and Nortel Spectralink wireless phones. Working on projects to remove old Nortel VoIP, Digital, Wireless and Analog phones and upgrade to a Cisco VoIP, Wireless and Analog environment at all Hospital locations.

Tampa, Fl

System Telecommunication Specialist servicing Avaya\Nortel Meridian VOIP, Digital and Analog telephone equipment and Spectralink wireless network. Responsible for performing add moves and programing changes for multiple building locations within the Moffitt organization. Performing add and move program changes for the Nortel Call Pilot voice mail system and the teleconference Nortel and Cisco Conference Connection systems.

Assist end users with hardware or software problems. Work with remote users using secure tokens to access network remotely. Work with MCC full active directory for password resets and with Citrix and Cerner applications. Work with Ace servers and Windows server 2003. Remote access to end users equipment to troubleshoot and evaluate reported troubles to resolve customer reported trouble or configuration issue's.

Perform as data specialist maintaining and troubleshooting the internal Avaya location data networks Assigned responsibility of working with third party internet service providers to resolve provider outages at U.S and international Avaya data locationsInstall, maintain and perform troubleshooting for the Merrill Lynch VPN data network Collaborate with Hewlett Packard technicians on new office installations and with AT&T on their routers connecting to customer IP switches at each Merrill Lynch locationSuccessfully resolved internet outages with Merrill Lynch's multiple locations restoring service to the locations with turnaround times of 24 hours or lessServe as Enhanced Remote Services team member supporting high visibility Fortune 500 customers remote diagnostics; correcting programming issues including ARS, VDN's and Vectors, Location and Network Region issuesPerform troubleshooting on Enterprise Communication Server applications PBX and Voicemail systems including: S8700/8710, S8500, S8300, G700/G650/G350/G250, Definity G3R, G3SI and G3CSI(Prologix), DefinityOne and IP600, Administer Intuity Audix applications including Lodging IntuityLX, Map 5, and Map 40

Worked on the Merrill Lynch VPN team monitoring and troubleshooting network problems to Merrill Lynch offices in the U.S and international locations. Worked on the Single Point Of Contact group monitoring and troubleshooting Telephone locations for Fortune 500 companies such as Home Depot and Bank of America.

Installed category 5 cabling for local area networks and fiber optic cabling for fiber optic backbonesServed as Field Service Technician installing and servicing Avaya and Lucent Technologies voice,data and wireless equipmentProvided service and maintained equipment including: S8700/8710, S8500, S8300, G700/G650/G350/G250, Definity G3R, G3SI and G3CSI(Prologix

Installed and implemented Avaya and Lucent Technologies telephone and wireless equipmentRepaired and serviced the installed equipment: Partner, Merlin Legend and DefinityPartnered with customer escalation issues to resolve any third party vendor issues

Installed and administered Avaya Media gateway equipment including S8300,S8500 and S8700 for Fortune 500 companies.

Installed AT&T Partner, Merlin and Spirit equipmentProvided troubleshooting and service for the entire line of AT&T equipmentInstalled Category 5 and fiber optic cabling for local area networks

Installed AT&T 1A2, System 25 and 75 systemsInstalled AT&T Page Pac amplifier paging equipment

Associate'S Degree, Telecommunications Technology/Technician

Tehnical, Telecommunications

AC/DC electrical theory, Basic cable splicing