Gerry Brown - Ccxp, Frsa Email & Phone Number

My goal in life, and in business, is to track down bad service, tap it on the shoulder and ask it to leave. My beliefs, and the theme of my approach, are founded on the concept of simplicity and aligning 4 fundamental principles, Culture, Commitment, Communication and Community that are vital to the development and sustainability of a truly customer centric organization.As The Customer Lifeguard I help businesses save customers at risk and breathe life into their customer service operations and customer experience strategyI provide strategic, operational and educational support through keynote presentations, workshops, seminars and consultancy engagements based on the Four Principles that underpin Customer Inspired Thinking as the driver for improvement. I've designed and run workshops on customer experience and provided consultancy for some of the largest companies in the UK, Canada, and EMEAI'm not afraid to tell someone that their baby's ugly and to deliver straight talking, no-nonsense advice and practical solutions to help companies step out of their siloed comfort zones. Many "consultants" tell customers what they want to hear. I tell them what they don't want to hear.I cajole and encourage them to take a long hard look at themselves, how their customers see them and their adoption of the four principles. I help them understand and utilize these key principles by aligning them with human interactions, process reinvention and operational improvements, to overcome the barriers to delivering a great customer experience.

Lindfield, West Sussex, Gb

I help companies align their customer contact strategy with the right technology and methodology to create repeat and profitable customers and happy and engaged employees. Strategic consulting, including business plan & sales strategy development with special emphasis on improving customer service, contact centre operations and digital communications that transforms the ways companies interact with their customers. Advising businesses and developing new market opportunities for companies in the technology section in the UK and North AmericaSalesforce.com (SFDC) consulting working closely with customers to develop and build close links with SFDC and other cloud solutions and the company's business and sales processes.Delivery of lively and relevant customer service conference presentations and public and company specific workshops.

Gerry Brown is an experienced speaker, presenter and workshop facilitator who has been working with a wide range of businesses in the UK and Canada for over 40 years He is a frequent conference presenter and chairman and a frequent guest on webinars and podcasts. He can bring an engaging and authoritative voice delivered with humour and empathy to a wide range of audio and video productions.He is also a radio presenter and hosts Saturday Afternoon Live with Gerry Brown on Mid-Downs Radio in Haywards Heath, West Sussex.

London, London, Gb

HiveMind is a new type of professional service network. A network where world class business, technology and design experts and entrepreneurial micro-firms work together to help our clients adapt and prosper in a “digital” world. To “Work Different”.We’re providing a fresh, new alternative to the old school models of management consulting, software delivery and resourcing. We’ve achieved this by bringing together top business consultants, technologists and designers to enable our clients to succeed in today’s fast moving and hyper- connected world. The HiveMind Network supports our clients from strategy through to execution, helping them to achieve customer and operational excellence.Our client members can engage with our consulting, coaching and resourcing capabilities on a stand alone basis or as a “Service Pathway” where all three capabilities are integrated to support your business outcome in either a flexible or fixed price model.

Hackensack, Nj, Us

Working in partnership with Strativity Group to establish and develop Strativity's presence in EMEAThe Strativity Group is a leader in the field of customer experience management. We help companies committed to transforming their profitable growth platform through increased customer loyalty, develop and execute customer-centric strategies, manage their Customer Experience and create marketing and thought leadership programs

I grew the channel partners to incorporate more diversified and inclusive companies that could serve a broader range of industry segments and meet expanding technology requirementsI increased the participation and revenue development of existing partners through closer alignment and improved relationships with the high touch Genesys direct team

Us

Consolidated & Expanded Canadian Market

Montreal, Quebec, Ca

I helped organizations to define, design and deliver their telemarketing strategy,I delivered sales training programs for customer service advisers and telesales staffI built management information systems and tracking programs to measure the effectiveness of these programs.