Gerry Linden Email and Phone Number
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Highly motivated with extensive experience of managing large teams of professionals across multiple locations plus significant experience in liaising and engaging at C level and with senior stakeholders across internal & customer business units using evidence based analytics and data.An accomplished Senior Manager & Consultant with a wealth of experience in a number of business and technology areas combined with significant drive, determination, professionalism and customer centricity to deliver quality solutions and services to maximise business benefit. Experienced in driving change in internal and customer organisations through vision & values, communication, dialogue and creating win scenarios.I Matrix Manage virtual teams of SME's on Major Deals and this involves managing and directing talent through frameworks to ensure that all deliverables are driven through the required governance cycle of Controls , Compliance , Management & Accountability
Vodafone Business
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Senior Manager - Architecture And Solution IntegrationVodafone BusinessGlasgow, Gb -
Senior Manager - Architecture & Solution IntegrationVodafone Business Apr 2022 - Present -
Architecture Practice Manager - Professional ServicesVodafone Business Jul 2020 - May 2022 -
Solution Integration ManagerVodafone Business Oct 2018 - Jul 2020 -
Senior Technical LeadVodafone Dec 2017 - Sep 2018 -
Design AuthorityVodafone Dec 2016 - Dec 2017 -
Senior ConsultantVirgin Media Aug 2008 - Sep 2016Design & Delivery of PSN compliant network including bespoke variations of Product SLA’s and definition of the Managed Service Desk (MSD) function and Commercial models. The technology stacks within a complex deliverable cover the data networking, voice & contact centre, application, middleware & CRM . -
Contact Centre Solutions ManagerBt Managed Services Nov 2007 - Jul 2008Support and development of ICM & ASR solutions and applications -
Contact Centre Solutions HodVirgin Media Jul 2002 - Nov 2007- Service Desk Management- Setting up the Change Board and CMDB function- Acceptance testing and migration to production systems of 26m of voice revenues- Platform upgrades - ICM , Microsoft & SQL - Reduction in operational costs of 1.2m by bringing OOH support in house- Reduction in Cisco TPS licenses of 850k by negotiating pay as you grow model- Reduction of 1.8m by renegotiating 3rd line support from HP to Dimension Data- Key customer wins include CapitalOne , ING , Admiral Insurance- Application development for BAA (Speech to Text – aircraft arrival and land times- Application Development for DigitalUK for a UK Postcode Speech Recognition Service- Sales Engagement , Pre Sales Training & customer facing SME -
Communications ArchitectThus Aug 1999 - Aug 2002
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Call Centre ArchitectScottish Telecom Aug 1997 - Aug 1999Microsoft EMEA Contact Centres - 3.5m. Design and development of the Microsoft European Call Centre Vendor network compromising of ICL, Compaq, Software Spectrum and Thus. Utilisation and integration of Clarify and Siebel into a multisite CTI solution delivered across Microsoft’s EMEA regionsBSKYB - 1.2m. Implementation of Outbound DialerVirgin Cars – 1.2m .Development and implementation dot COM startup across 2 sites in the UK including mail relay and web hosting and CRM.Sega - 1m.Infrastructure lead on the pan European call center designing and implementing the voice and data solution.
Gerry Linden Skills
Frequently Asked Questions about Gerry Linden
What company does Gerry Linden work for?
Gerry Linden works for Vodafone Business
What is Gerry Linden's role at the current company?
Gerry Linden's current role is Senior Manager - Architecture and Solution Integration.
What is Gerry Linden's email address?
Gerry Linden's email address is ge****@****one.com
What skills is Gerry Linden known for?
Gerry Linden has skills like Telecommunications, Contact Centers, Managed Services, Unified Communications, Voip, Strategy, Integration, Call Centers, Mpls, Wan, Ip, Cisco Technologies.
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