Gerry Linden

Gerry Linden Email and Phone Number

Senior Manager - Architecture and Solution Integration @ Vodafone Business
Glasgow, GB
Gerry Linden's Location
Glasgow, Scotland, United Kingdom, United Kingdom
Gerry Linden's Contact Details

Gerry Linden work email

Gerry Linden personal email

n/a
About Gerry Linden

Highly motivated with extensive experience of managing large teams of professionals across multiple locations plus significant experience in liaising and engaging at C level and with senior stakeholders across internal & customer business units using evidence based analytics and data.An accomplished Senior Manager & Consultant with a wealth of experience in a number of business and technology areas combined with significant drive, determination, professionalism and customer centricity to deliver quality solutions and services to maximise business benefit. Experienced in driving change in internal and customer organisations through vision & values, communication, dialogue and creating win scenarios.I Matrix Manage virtual teams of SME's on Major Deals and this involves managing and directing talent through frameworks to ensure that all deliverables are driven through the required governance cycle of Controls , Compliance , Management & Accountability

Gerry Linden's Current Company Details
Vodafone Business

Vodafone Business

View
Senior Manager - Architecture and Solution Integration
Glasgow, GB
Employees:
207
Gerry Linden Work Experience Details
  • Vodafone Business
    Senior Manager - Architecture And Solution Integration
    Vodafone Business
    Glasgow, Gb
  • Vodafone Business
    Senior Manager - Architecture & Solution Integration
    Vodafone Business Apr 2022 - Present
  • Vodafone Business
    Architecture Practice Manager - Professional Services
    Vodafone Business Jul 2020 - May 2022
  • Vodafone Business
    Solution Integration Manager
    Vodafone Business Oct 2018 - Jul 2020
  • Vodafone
    Senior Technical Lead
    Vodafone Dec 2017 - Sep 2018
  • Vodafone
    Design Authority
    Vodafone Dec 2016 - Dec 2017
  • Virgin Media
    Senior Consultant
    Virgin Media Aug 2008 - Sep 2016
    Design & Delivery of PSN compliant network including bespoke variations of Product SLA’s and definition of the Managed Service Desk (MSD) function and Commercial models. The technology stacks within a complex deliverable cover the data networking, voice & contact centre, application, middleware & CRM .
  • Bt Managed Services
    Contact Centre Solutions Manager
    Bt Managed Services Nov 2007 - Jul 2008
    Support and development of ICM & ASR solutions and applications
  • Virgin Media
    Contact Centre Solutions Hod
    Virgin Media Jul 2002 - Nov 2007
    - Service Desk Management- Setting up the Change Board and CMDB function- Acceptance testing and migration to production systems of 26m of voice revenues- Platform upgrades - ICM , Microsoft & SQL - Reduction in operational costs of 1.2m by bringing OOH support in house- Reduction in Cisco TPS licenses of 850k by negotiating pay as you grow model- Reduction of 1.8m by renegotiating 3rd line support from HP to Dimension Data- Key customer wins include CapitalOne , ING , Admiral Insurance- Application development for BAA (Speech to Text – aircraft arrival and land times- Application Development for DigitalUK for a UK Postcode Speech Recognition Service- Sales Engagement , Pre Sales Training & customer facing SME
  • Thus
    Communications Architect
    Thus Aug 1999 - Aug 2002
  • Scottish Telecom
    Call Centre Architect
    Scottish Telecom Aug 1997 - Aug 1999
    Microsoft EMEA Contact Centres - 3.5m. Design and development of the Microsoft European Call Centre Vendor network compromising of ICL, Compaq, Software Spectrum and Thus. Utilisation and integration of Clarify and Siebel into a multisite CTI solution delivered across Microsoft’s EMEA regionsBSKYB - 1.2m. Implementation of Outbound DialerVirgin Cars – 1.2m .Development and implementation dot COM startup across 2 sites in the UK including mail relay and web hosting and CRM.Sega - 1m.Infrastructure lead on the pan European call center designing and implementing the voice and data solution.

Gerry Linden Skills

Telecommunications Contact Centers Managed Services Unified Communications Voip Strategy Integration Call Centers Mpls Wan Ip Cisco Technologies Network Design Sip Business Process Improvement Ethernet Network Architecture Sip Trunking Project Delivery Customer Experience Data Center Wireless Public Sector Mobile Devices Vendor Management Dwdm Hosted Services Bluecoat Carrier Ethernet Psn Sc Security Cleared Transmode Infoblox Microsoft Sql Server Microsoft Exchange Pre Sales Mcse Broadband Networking Crm Management Consulting Solution Selling Cloud Computing Telephony Leadership Multiprotocol Label Switching

Frequently Asked Questions about Gerry Linden

What company does Gerry Linden work for?

Gerry Linden works for Vodafone Business

What is Gerry Linden's role at the current company?

Gerry Linden's current role is Senior Manager - Architecture and Solution Integration.

What is Gerry Linden's email address?

Gerry Linden's email address is ge****@****one.com

What skills is Gerry Linden known for?

Gerry Linden has skills like Telecommunications, Contact Centers, Managed Services, Unified Communications, Voip, Strategy, Integration, Call Centers, Mpls, Wan, Ip, Cisco Technologies.

Not the Gerry Linden you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.