specialized on ISO 27001 and ISMS

Managing:.) MS O365 and MS Azure environment.) Zoho One.) Adobe Professional.) Hubspot.) Leadfeeder.) VOIP-Solutions(Cloudtalk, Toky, 3CX)

Certified company ISO27001Implemented ISMSIncreased employer awareness thru regularly trainings of staff

Procurement Management In charge of the P2P (procure2pay) and supplier management via SAP ARIBA.Purchasing Processes Implementing upgrades and setting up workflows based on group procurement procedures.Supplier relationship Management Training and implementing of suppliers.

Head of ITI was responsible for analyzing the system environment to identify areas for improvement. This involved assessing the current infrastructure and identifying opportunities for consolidation of services to improve efficiency and reduce costs. I also worked on implementing IT standards and creating procedures based on the ITIL framework to ensure that our IT practices were aligned with best practices and industry standards. This involved developing standard operating procedures for IT service management, change management, and incident management. By implementing these processes, we were able to improve our service delivery, reduce downtime, and enhance the overall quality of our IT services.

I was involved in analyzing incidents that occurred during the Microsoft Office 365 rollout. This involved documenting errors and identifying the root cause of the issues to develop effective solutions. I worked closely with the client's IT team to troubleshoot and resolve technical issues and ensure that the system was functioning properly. Additionally, I helped to modify processes to the system to improve its functionality and enhance the overall customer experience. By making these modifications, we were able to increase customer happiness and satisfaction with the Office 365 platform. Overall, my role as an IT Consultant was critical in ensuring the successful implementation and adoption of the Microsoft Office 365 system for our client.

In charge of the IT infrastructure and SPOC regarding all IT related topics.• decreased internal IT costs• implemented ITIL standards• planned and managed IT infrastructure based on TOGAF Framework• planned and implemented new network appliances2015 IT Consultant• 1st and 2nd level Helpdesk for internal and external customers• Administered Microsoft server and sharepoint• advocated the company to become ISO 27001 certified• administered appliances and coached employees at customer site• performed daily health checks• monitored and operated different services (VPN, Firewall)

Initiated change of wireless environment to reach the world best WIFI infrastructure • forecasted financial and technical requirements and prepared annual budget• scheduled expenditures, analyzed variances and initiated corrective action• established IT strategies, policies, and procedures by identifying problems; • evaluated trends, analyzed requirements and implanted processes based on COBIT 5 framework• planned and implemented a ticket system, Incident, Problem and Change Management• ticketing service for 1st and 2nd level support based on ITIL standards via phone, remote or direct orders• Tested, deployed and serviced hardware i.e. notebooks, workstations, smartphones, tablets, printer, all in one machines and different software i.e. Ungerboeck EBMS, PepEvent, Drupal, MS Windows 7/8.1/10, Office 365• installed and configured workstations with deployment software (SAM)• configured users in Microsoft Domain Environment (Active directory)• documented and published IT documents i.e. IT guidelines and policies • examined, ordered and coordinated different vendors, technicians and contractors i.e. Microsoft, Google, Konica Minolta, Samsung, Sharp, Cisco, Apple.• planned and initiated mobile devices with a mobile device management software (iOS, Android and Windows mobile)• managed and monitored internal assets to ensure accurate inventory records • modified and negotiated contracts with different contractors and vendors• organized, renewed and deployed the workstations and notebooks from Microsoft Windows XP, Office 2003 to Microsoft Windows 7 and Office 2013• supervised in the relaunch of the current company website in cooperation with Bundes Rechen Zentrum (BRZ)• authored IT Security and introduced policy and regulations • aligned project team, with several team members from different departments • implemented a time system software • coordinated an indoor navigation system based on Bluetooth LE

• 1st and 2nd level helpdesk support from IT incidents via phone or email based ITIL v3• monitored and managed system alerts and notifications, and respond accordingly through service tickets• consulted technical issues involving Microsoft’s core business applications and operating systems• supported disaster recovery solutions

• provided 1st & 2nd level support to all incoming calls of all Windows and Office System - Including Windows XP, Office 2007 and Office 2010, Exchange and SharePoint• monitored and manage system alerts and notifications, and respond accordingly through service tickets• basic remote access solution implementation and support: VPN, and Terminal Services• configured mobile devices with a mobile device management software• cleaned suspicious files, which contained Malware, Trojans or virus

• 1st and 2nd level support from internet and telecommunication incidents• dealt with different customers and solving their problems by best practices based on ITIL standards

• 1st and 2nd level support from IT incidents via phone, mail or direct orders • responsible for the whole subsidiary in Austria, Switzerland and Slovenia concerning IT and IT Security•forecasted, prepared and calculated annual IT Budget.• coordinated procurement, installation, implementation, maintenance, development and upgrade of all IT facilities within the subsidiary and also branch office in Switzerland. • reviewed and optimized IT contracts• supported staff with all IT-related issues, helping colleagues/vendors solving issue• attended international meetings, discussed and was trained about latest developments and future IT projects • administration of office devices i.e. printer, fax, telephone, VPN and patching PBX and LAN-ports• planned, managed and implemented (video-) conferences and meetings, ensure that IT facility is working perfectly. In addition, from March 2007 responsible for IT security as an IT Security Manager. • audited IT environment for subsidiaries.• implemented IT Security Policy and security tools based on IT headquarters standards • trained employees for several systems in the intranet, i.e. about Information Security, increase IS awareness

IT Projectmanagement, Contact between project owner and developer team, setting up IT environment at Dubai Offices