Gerry O. Email & Phone Number

Zürich, CH

specialized on ISO 27001 and ISMS

Wien, Wien, AT

Wien, Wien, AT

Managing:.) MS O365 and MS Azure environment.) Zoho One.) Adobe Professional.) Hubspot.) Leadfeeder.) VOIP-Solutions(Cloudtalk, Toky, 3CX)

Wien, Wien, AT

Certified company ISO27001Implemented ISMSIncreased employer awareness thru regularly trainings of staff

WIEN, Österreich, AT

Procurement Management In charge of the P2P (procure2pay) and supplier management via SAP ARIBA.Purchasing Processes Implementing upgrades and setting up workflows based on group procurement procedures.Supplier relationship Management Training and implementing of suppliers.

Head of ITI was responsible for analyzing the system environment to identify areas for improvement. This involved assessing the current infrastructure and identifying opportunities for consolidation of services to improve efficiency and reduce costs. I also worked on implementing IT standards and creating procedures based on the ITIL framework to ensure.

WIEN, Österreich, AT

I was involved in analyzing incidents that occurred during the Microsoft Office 365 rollout. This involved documenting errors and identifying the root cause of the issues to develop effective solutions. I worked closely with the client's IT team to troubleshoot and resolve technical issues and ensure that the system was functioning properly. Additionally.

• In charge of the IT infrastructure and SPOC regarding all IT related topics.
• decreased internal IT costs
• implemented ITIL standards
• planned and managed IT infrastructure based on TOGAF Framework
• planned and implemented new network appliances2015 IT Consultant
• 1st and 2nd level Helpdesk for internal and external customers

Wien, Wien, AT

• Initiated change of wireless environment to reach the world best WIFI infrastructure
• forecasted financial and technical requirements and prepared annual budget
• scheduled expenditures, analyzed variances and initiated corrective action
• established IT strategies, policies, and procedures by identifying problems;
• evaluated trends, analyzed requirements and implanted processes based on COBIT 5 framework
• planned and implemented a ticket system, Incident, Problem and Change Management

Vienna, AT

• 1st and 2nd level helpdesk support from IT incidents via phone or email based ITIL v3
• monitored and managed system alerts and notifications, and respond accordingly through service tickets
• consulted technical issues involving Microsoft’s core business applications and operating systems
• supported disaster recovery solutions

A-4020 Linz, AT

• provided 1st & 2nd level support to all incoming calls of all Windows and Office System - Including Windows XP, Office 2007 and Office 2010, Exchange and SharePoint
• monitored and manage system alerts and notifications, and respond accordingly through service tickets
• basic remote access solution implementation and support: VPN, and Terminal Services
• configured mobile devices with a mobile device management software
• cleaned suspicious files, which contained Malware, Trojans or virus

Wien, Österreich, AT

• 1st and 2nd level support from internet and telecommunication incidents
• dealt with different customers and solving their problems by best practices based on ITIL standards

Seoul, KR

• 1st and 2nd level support from IT incidents via phone, mail or direct orders
• responsible for the whole subsidiary in Austria, Switzerland and Slovenia concerning IT and IT Security
• forecasted, prepared and calculated annual IT Budget.
• coordinated procurement, installation, implementation, maintenance, development and upgrade of all IT facilities within the subsidiary and also branch office in Switzerland.
• reviewed and optimized IT contracts
• supported staff with all IT-related issues, helping colleagues/vendors solving issue

IT Projectmanagement, Contact between project owner and developer team, setting up IT environment at Dubai Offices

Master Of Science In Engineering (Msc), Information Systems Management

Bachelor Of Arts (B.A.), Business Information Technology