Gerald Tessier Email & Phone Number

Vernon, British Columbia, Canada

Kelowna, British Columbia, Canada

On contract with a First Nations Band office and reporting into the Director-General, responsible for providing leadership, direction, and technical assistance to meet ISO 20000 and 27001 certification requirements.Specifically responsible for:• Authoring IT policies such as; Acceptable Use, Email, Password, Software Installation, Remote Access, Server Security, Antivirus, Contractor, Disaster Recovery, Clean Desk, etcetera• Providing network security optimizations by architecting and implementing network segmentation using Barracuda NG F280 firewall and Ubiquiti Unifi network technologies• Providing leadership and guidance for relocation and retrofitting of a datacenter to meet the increasing needs of the organization• Executing a full disaster recovery of a datacenter that was lost to a catastrophic event to Microsoft Azure • Creating a Disaster Recovery Plan in response to a recent disaster causing the full loss of a datacenter• Creating and implementing Change, Incident, Release and Deployment, and Testing and Validation Management processes based on ITIL v2011 best practices• Providing optimizations by architecting and implementing an Active Directory infrastructure to support production workloads as well as preproduction, quality assurance, and development environments• Establishing a promotion process to mitigate risks in the production environment for changes such as software and patching updates, as well as adherence to security policies • Deploying VPN capability to support remote access users in support of the Remote Access Policy• Migrating all users from Exchange 2013 to Office 365 in support of business continuity objectives• Establishing new Server and Workstation standardization guidelines to improve security, training, manageability, serviceability, common computer literacy baselines, and support of systems

320 Sussex Drive, Ottawa

Reporting into the Director of IT Operations, provided technology leadership on the architecture of robust, highly available IT solutions to support a multi-site manufacturing organization. Provided a high level of expertise and led IT professionals that managed critical data center infrastructure based on Microsoft, RHEL, HP, Oracle, and VMware technologies.Provided architecture, development, and delivery of a broad portfolio of IT infrastructure to support corporate Business Intelligence and Data Analytics, Enterprise Resource Planning, Identity and Access Management, basic network services, Corporate Performance Management, Messaging and Communications, Collaboration, Data Management, and Disaster Recovery.• Responsible for the management of the Infrastructure-related personnel; provided guidance, direction, training and development, task assignment, time management, leave and discipline• Led activities around the execution of core IT Service Management processes, including continuous improvement, instrumentation with KPIs, documentation, and reporting• Acted as a point of escalation for Incident and Problem Management• Prepared documentation regarding modifications, troubleshooting procedures, problem resolutions, and operational processes• Responsible for identifying business and resource requirements, risk assessments, resolving deployment issues and assumed a leading role on projects from requirements to delivery• Oversaw the continued operation and availability of infrastructure services, including maintenance functions related to accounts, servers, applications, printing, email, shared and archived data• Participated in wide range of activities from requirements analysis to systems/application design and process change

320 Sussex Drive, Ottawa

Reporting into the Director of IT Operations, in collaboration with the Infrastructure Architect, provided technology leadership in the design of enterprise infrastructure solutions based on industry best practices and accepted architectural standards for a multi-site, manufacturing organization.• Provided leadership, coaching and mentoring for infrastructure personnel as well as being responsible for leading the execution of core IT Service Management processes. • Interfaced with stakeholders to analyze, interpret and understand complex systems and their requirements.• Provided automation for repetitive task to enhance productivity and quality controlled outcomes--> Example includes improving Microsoft Dynamics AX environment refresh efficiency by 500% by automating the process with Powershell and SQL scrips to support User Acceptance Testing (UAT), pre-production, sandboxes, and troubleshooting environments, to name a few• Produced enhanced documentation, quality control systems, and coded promotion processes to support and maintain corporate ERP system--> Example includes design and development of a Microsoft Dynamics AX code promotion checklist software based on Powershell to ensure flawless execution with full logging and documentation output, thus eliminating administrative or process errors• Enhanced backup efficiency of Corporate ERP system by reducing backup processes from over three hours down to twenty-five minutes• Deployed redundant hardware load balancers to be used for load balancing SharePoint, Exchange, Microsoft Dynamics AX, and web services • Provided architecture, developed, and deployed a BES 10 infrastructure to support the corporate mobile fleet

Ottawa, Canada Area

Reporting directly into the President, delivered technical, soft-skills, and management training to a broad audience across North America. Developed training, marketing, and seminar material to promote continuous education and the advancement of corporate technology strategies. • Taught Microsoft, CompTIA, ITIL 2011, and Unix official curriculum to a professional audience• Provided consultation services in support of learning solutions on Microsoft technologies such as messaging, database, operating system, network services, scripting and automation• Participated in the strategy, design, transition, operation, and optimization of Windows server and desktop operating systems at an enterprise scale• Provided automation for classroom client machine deployment and refresh thus reducing deployment of operating systems by 60%• Provided architecture for and led a project to deploy a robust corporate network to support virtual classrooms for remote learners

Hawkesbury, Ontario

• Taught Microsoft official curriculum to corporate customers• Taught CompTIA official curriculum to corporate customers• Developed custom curriculum and technical lab exercises for technologist at NAV Canada• Developed practical assessment exercises for corporate customers to validate skills transfer• Consulted and trained OLTP applications and database administration on SQL 2000• Consulted and trained on Exchange 5.5/2000/2003 platforms• Provided wireless high speed Internet connectivity for various SOHO companies• Provided IT consultation services

Rockland, Ontario

• Taught Microsoft official curriculum• Provided IT consultation for various Microsoft technologies• Implemented production Terminal Servers on MS NT 4.0 platform• Implemented production Cluster Servers on MS NT 4.0 platform

Ottawa, Ontario

• Taught Microsoft official curriculum• LAN support specialist• Managed Internet connectivity and Proxy Services

Ottawa/Toronto Ontario

• Taught Microsoft official curriculum• Managed resources in the Toronto branch office• Performed weekly classroom operating system deployments• Managed classroom software deployments• Created automated scripts for all deployment needs

Ottawa Ontario

• Taught MS-Access 2.0 RDBMS, scope includes: o simple database design o define, create and maintain relationships between tables o transactions explained o form design with an introduction to Access Basic. o simple query concepts(insert, updates, appends, deletes, make-table). o simple macro design (AutoExec)

Computer Technology/Computer Systems Technology

Electronics Technology

Electronics Engineering