Responsible for overseeing the support for Mott MacDonald’s Business Applications consisting of our ERP and related systems. Working as part of the global Business Applications Management team within the IT department and oversee the support of existing technology and workflows as well as lead in the implementation of emerging technologies

-Responsible for managing a team of Desktop and on-site IT support staff within the UK North sub-region-On-site IT support including routine office or site visits to deal with IT incidents and requests, emergency visits for urgent incidents and periodic visits to inspect on-site IT equipment and infrastructure such as server rooms-Liaise and meet with key office and site contacts across the UK North sub-region-Report and improve on the cost and quality of Workplace Support services within the sub-region -Work with the Region IT Business Engagement Manager to build relationships with key office and site contacts-Assign work orders for on-site support to Workplace Support technicians and manage staff rota and travel budget for office visits-Ensure processes are executed to deliver sub-regional Workplace Support services reliably, efficiently and effectively in line with ITIL and company standards-Track and report on Service and Operational Level (SLA/OLA) performance for sub-regional Workplace Support services -Manage and provide Workplace Support resources for work packages such as office moves and software rollouts-Ensure sub-regional Workplace Support resources, capabilities and capacities to meet both existing and new business demand

-Responsible for managing a team of Desktop and on-site IT support staff within the UK North sub-region-On-site IT support including routine office or site visits to deal with IT incidents and requests, emergency visits for urgent incidents and periodic visits to inspect on-site IT equipment and infrastructure such as server rooms-Liaise and meet with key office and site contacts across the UK North sub-region-Report and improve on the cost and quality of Workplace Support services within the sub-region -Work with the Region IT Business Engagement Manager to build relationships with key office and site contacts-Assign work orders for on-site support to Workplace Support technicians and manage staff rota and travel budget for office visits-Ensure processes are executed to deliver sub-regional Workplace Support services reliably, efficiently and effectively in line with ITIL and company standards-Track and report on Service and Operational Level (SLA/OLA) performance for sub-regional Workplace Support services -Manage and provide Workplace Support resources for work packages such as office moves and software rollouts-Ensure sub-regional Workplace Support resources, capabilities and capacities to meet both existing and new business demand

Duties include:- Desktop support involves troubleshooting desktop related problems including PC performance, connectivity and applications issues, managing virus outbreaks and fulfilling standard service requests such as the provision of new PCs, PC moves and hardware upgrades.- On-site IT support includes non-Desktop IT equipment located in offices such as network equipment, servers, telephone systems and server rooms. - Works to achieve relevant operational level targets for incident management and request fulfillment and pro-actively escalates potential service level breaches.- Ensures relevant people are informed about new and on-going incidents.- Allocates tasks to IT contacts in remote offices where appropriate- Maintains relationships with key office and site contacts.- Site visits to other offices - on a rotaProjects include:- Roll-out of hardware transformation - Roll-out of Lync- Office relocation infrastructure and end points- Plan and implement Server room standards for compliance with ISO 27001

Managing Deployed Maintenance patch Cycle on three baselines Ensuring routine is injected into the release Ensuring release are planned and programmed, allowing us to look at demand planning for the future Keeping the customer informed Identify impact of change on the process and communicate this with othersManaging delivery process of monthly VPS patching to 3 baselines

Managing project to maintain ATLAS Defense Information Infrastructure for Deployed locations. Live issue resolution, security and obsolescence changes in an enterprise scale environment. User base of 220,000.Managing Deployed Maintenance patch Cycle on three baselines Ensuring routine is injected into the release Ensuring release are planned and programmed, allowing us to look at demand planning for the future Keeping the customer informed Identify impact of change on the process and communicate this with others

Duties include:- Desktop support involves troubleshooting desktop related problems including PC performance, connectivity and applications issues, managing virus outbreaks and fulfilling standard service requests such as the provision of new PCs, PC moves and hardware upgrades.- On-site IT support includes non-Desktop IT equipment located in offices such as network equipment, servers, telephone systems and server rooms. - Works to achieve relevant operational level targets for incident management and request fulfilment and pro-actively escalates potential service level breaches.- Ensures relevant people are informed about new and on-going incidents.- Allocates tasks to IT contacts in remote offices where appropriate- Maintains relationships with key office and site contacts.- Site visits to other offices - on a rotaProjects include:- Roll-out of hardware transformation - Roll-out of Lync- Office relocation infrastructure and end points- Plan and implement Server room standards for compliance with ISO 27001

• 1st point of contact for users in the UK and Ireland• Account unlocks and user password resets.• Troubleshooting Network connection issues for client computers. • VPN troubleshooting – RSA server user admin and configuration. • Lotus Notes – troubleshoot and applying fixes for users. • Application support – GAMX, Groove, and various other Applications including Word Excel.• Active directory issues – AD groups, Replication with other internal systems and Notes. • Logging calls in Service Now and gaining the relevant information should the call have to be passed onto another Applications team to be resolved.• Remote connect to users computers to troubleshoot issues.• SCCM Issues – troubleshoot issues if client side not receiving software.

• Configuration of user accounts on AD• Configuration of security groups for software access• Troubleshoot user Configuration issues• Troubleshoot software access• Remote access client machines to install software• Active directory group’s management and control of users access using groups.• Shared file permissions • SCCM troubleshooting Client side issues

Realiable Computer support for the home user

Advising customers on Tech Products from TV’s to PC’s offering support in various issues and fault finding problems , to resolve customer issues

Responsible for Produce area of store as counters role in duty’s but with added responsibility of duty manager for the store and covering other areas in manager’s absence.Ensuring levels of customer service are delivered across the department and ensuring that all our customers receive the best in customer service at all times .And Covering store as Duty Manger - ensuring customer experience is maintained and standards are kept to.

Responsible for 4 counter departments with 4 supervisors, supporting supervisors in there role, as well as maintaining, standards, costs, sales and profit within these departments.Ensuring all training is carried out and legal check compliance general hands on role supporting the day to day running of all departments as required.

Night shift Replen assistantBack Door Controller Fresh Assistant SupervisorFresh supervisor Ambient Availability Supervisor Deli Supervisor Deli Manager