Gerry Thornberry Email & Phone Number

Newbridge, County Kildare, Ireland

County Dublin, Ireland

Managed project in Cloud Cost optimization for Openet R&D activities globally. Reduced consumption costs by >40% between August 2022 and August 2023, working with 120 different stakeholders across IT, Global Delivery and Infrastructure Teams. Coordinated the response to a complex Business Continuity incident, contribution recognized by global management.Led sustainability initiatives within Openet and subsequently within Amdocs Ireland. The Green Team established in Openet became a model for employee engagement worldwide. Managed Green Start program to measure carbon footprint of Dublin office and initiate improvements. Implemented best practice as Data Protection Trustee and as Business Continuity manager in Amdocs Ireland

County Dublin, Ireland

Cross-departmental initiatives included leading Business Continuity Management process to ensure Business and Operational resilience in both our Dublin and Kuala Lumpur sites. Goal achieved to minimise the impact, and restore our ability to continue our business as soon as possible. 3 annual simulation exercises carried out to test the processes implemented. Responsible for Data Protection, with the main role in preparing Openet for GDPR coming into effect in May 2018. Educated all departments in what was required to be ready for GDPR and instigated policies including Data Access Request process. Led Business Contionuity team during Covid-19 pandemic with prime responsibility for staff communications. Provided main input to Leadership Team on closing of office, and preparations for re-opening, ensuring staff welfare was the main focus.

County Dublin, Ireland

Led several cross-functional initiatives among which were DevOps, Business Continuity, Data Protection, SAP management.Lead role in researching changes required to move Openet to be a DevOps organisation. Chaired group with task to investigate and implement the changes required to bring about this major change, which was completed in 7 months.

County Dublin, Ireland

Responsible for Gating of Services projects, auditing all projects to ensure high quality deliveries to multiple telecoms operators in all regions. Highlighted progress to Leadership team on a bi-weekly basis and in particular highlighted risks, and actions and interventions needed. Implemented improved gating process to update checklists and train Services' Program and Project managers to take responsibility for Gating process. Extended gating to include Agile process in Engineering (internal) projects. Became expert in Openet’s SAP system, in particular learning SAP back end transactions, and the processes involved in Services project management functions in SAP.

Dublin

Technical Co-ordinator: responsibility for investigating and planning software improvements requested by customer, or recommended by design organisation, for Ericsson 3G mobile networks. Drove KPIs for Improving System Down Time and for Deployment of System Upgrades.

Dublin

Managed a team of 4 people to monitor and improve the mobile network performance for customers including AT&T, Softbank Japan, Telstra and Hutchison Australia. Main duties included negotiating with customers to obtain the technical information necessary, ensuring that reports were communicated to customer in a timely and useful fashion, and communicating on ISP issues to Ericsson Maintenance organisation. Drove the KPI for Call Success Rate for voice and data.

Dublin

Managed a team of 6-7 with responsiblity to deliver software upgrade packages in a secure and timely manner to 100+ Ericsson customers worldwide. Responsible for writing and reviewing the accompanying documentation, including delivery reports and upgrade instructions.

Dublin

Chaired forum of customer support and system design engineers which met three times per week to analyse and prioritise software faults found in customer mobile networks. Planned the design and test of Correction Packages, and coordinated the delivery of solutions to customers

Dublin

Wrote test specification documents for integration and verification of Ericsson 3G mobile networks, and carried out the test cases using Unix environment, and also using GUIs. Reported on faults found and worked with designers to test solutions. Areas of specialisation included IP, Node Synchronisation and Network Synchronisation.

Active role in all phases of Software Development Life Cycle for Ericsson Mobile 2G systems for customers in Japan and USA, this included unit and block design and testing as well as function descriptions.Responsible for the overall Performance Monitoring aspect of the Ericsson Mobile TDMA system, used in North America. Team leader and mentor for new employees.

Certificate, Advanced Networks And Cloud Computing

Results: Microsoft Technical Associate in Network Fundamentals Business Information Systems, Grade A Information Management, Grade B.

Diploma In Management And Employee Relations, Strategic Management, Management Theory, Human Resources

Postgraduate Diploma In Computer Science, Computer Science

Ba/Bai, Engineering