Gerry Welsh Email & Phone Number
@btconnect.com
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Who is Gerry Welsh? Overview
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Gerry Welsh is listed as Retired at Gerry Welsh Ltd, a with 20136 employees, based in Leeds, England, United Kingdom. AeroLeads shows a work email signal at btconnect.com and a matched LinkedIn profile for Gerry Welsh.
Gerry Welsh previously worked as Senior Improvement and Strategy Manager at Capita and Improvement Expert at Capita. Gerry Welsh holds Business Management from Southampton University.
Email format at Gerry Welsh Ltd
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About Gerry Welsh
I am an energetic, enthusiastic and highly motivated Project and Business Improvement Manager, with a wealth of experience in the IT, Telecoms, Cable TV and IPTV sectors. Experienced in leading and delivering all aspects of strategic and tactical projects, which involve instigating and developing initiatives and then project managing improvements and changes in a defined, controlled manner across all functional disciplines and cross business needs. I like to "make a big difference" in both a professional and personal lifestyle whilst continuing to making others deliver with a smile.As a team player I have delivered several projects, using Prince2 and DMAIC frameworks, which have increased customer satisfaction, reduced cost to serve and improved productivity, whilst maintaining business as usual operations. Significant staff management and development experience.I have previously spent 3 years overseas, as Lead Project Manager and Engineer in Kenya, which delivered a national digital telecomms / IT network consisting of 11 digital telephone switches and associated transmission networks.► Prince 2 Practitioner - APMG Registered_OGC Certified. (*** See Process model on Slideshare at the bottom of my profile ***) ► Lean Six Sigma Green Belt Trained.► Expertise in fully managing Projects related to new or enhancement programmes to IT, IPTV, Cable TV, Broadband and Telecomms infrastructures (simple and complex).► Experienced in fully managing Business Improvement projects with sales (on-line and voice channels), service, delivery, product, IT and field operational teams.► Financial Management - Profit & Loss accounting.
Listed skills include Registered Prince2 Practitioner, Six Sigma, Customer Satisfaction, Project Portfolio Management, and 24 others.
Gerry Welsh's current company
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Gerry Welsh work experience
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Senior Improvement And Strategy Manager
Improvement Expert
Project / Business Improvement Manager
► Identify and transform Business Improvement initiatives from concept through to delivery that makes measured improvements to business needs, service performance and/or customer satisfaction.► Delivered a project for recovery and refurbishing Customer Premise Equipment (CPE). This netted £1.5m of asset recovery per annum and increased the recovery rate from 17% to 30%+. ► Re-engineered authentication steps for set up and sports activation with field operations and customer service departments.
Managing Director
Incorporation of own company to provide consultancy services to large telecomms companies. Acting as Project Manager on business improvements to BT.► Delivered and standardised national procedures used to support field installation and repair visits to customers.
Business Improvement Manager
► Focused primarily on fault and service call reduction plans through the implementation of a Customer Charter across NTL. Increased fault restoration rates from 75% to 95% through revised efficiencies, organisational improvements and changes to process. ► Designed and introduced Core Vertical Service Level Agreements between the Core Network Service suppliers and front and back-office teams.
Head Of Field Operations
► Senior Operations Manager responsible for a team of 4 Technical Managers (TV Platform, PSTN Switching and Transmission Network) plus 30 qualified field and platform engineers.► Responsible for supporting and managing an infrastructure that served Residential, Business and Wholesale customers. (PSTN, ISDN, Data, DASS, Q931, WAN, LAN, PBX, CCTV, Point to point circuits and Radio links).► Responsible for operational performance and capacity management of:- > Transit and Local Telephony switches (Marconi System X and Nortel DMS), including IVR and intelligent platforms (0800 traffic) > Regional TV Platform and associated infrastructure (fibre and terrestrial) > Regional IT infrastructure (Cisco Core routers, UBR routers, Cisco switches, Bridges, DCN cabinets and internal CAT5 cabling) > Responsible for Interconnecting Regional Headends into the national backbone via Arqiva, the local switched network into BT and C&W National routing plus local Broadband HFC network into the Core CISCO backbone. > Core and Local Transmission Networks (SDH, PDH, ATM, Fibre, Coax, CATV and Copper) > Cache Servers and Router farms
Colleagues at Gerry Welsh Ltd
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Usama Ali
Colleague at Gerry Welsh LtdLeicester, England, United Kingdom
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Sweta Mamgain
Colleague at Gerry Welsh LtdPune, Maharashtra, India
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Samantha Baker
Colleague at Gerry Welsh LtdBuntingford, England, United Kingdom
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Vishal Joshi
Colleague at Gerry Welsh LtdMumbai, Maharashtra, India
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Aaron Charters
Colleague at Gerry Welsh LtdNewcastle Upon Tyne, England, United Kingdom
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Cath Hargreaves
Colleague at Gerry Welsh LtdGreater Manchester, England, United Kingdom
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Sarah Tovell
Colleague at Gerry Welsh LtdNewcastle Upon Tyne, England, United Kingdom
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Chetan Undefined
Colleague at Gerry Welsh LtdThane, Maharashtra, India
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Sophie Harrison
Colleague at Gerry Welsh LtdCounty Cork, Ireland
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Josephine Rodger
Colleague at Gerry Welsh LtdFalkirk, Scotland, United Kingdom
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Gerry Welsh education
Business Management
Education record
Frequently asked questions about Gerry Welsh
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What company does Gerry Welsh work for?
Gerry Welsh works for Gerry Welsh Ltd.
What is Gerry Welsh's role at Gerry Welsh Ltd?
Gerry Welsh is listed as Retired at Gerry Welsh Ltd.
What is Gerry Welsh's email address?
AeroLeads has found 1 work email signal at @btconnect.com for Gerry Welsh at Gerry Welsh Ltd.
Where is Gerry Welsh based?
Gerry Welsh is based in Leeds, England, United Kingdom while working with Gerry Welsh Ltd.
What companies has Gerry Welsh worked for?
Gerry Welsh has worked for Gerry Welsh Ltd, Capita, Bt Vision, and Virgin Media.
Who are Gerry Welsh's colleagues at Gerry Welsh Ltd?
Gerry Welsh's colleagues at Gerry Welsh Ltd include Usama Ali, Sweta Mamgain, Samantha Baker, Vishal Joshi, and Aaron Charters.
How can I contact Gerry Welsh?
You can use AeroLeads to view verified contact signals for Gerry Welsh at Gerry Welsh Ltd, including work email, phone, and LinkedIn data when available.
What schools did Gerry Welsh attend?
Gerry Welsh holds Business Management from Southampton University.
What skills is Gerry Welsh known for?
Gerry Welsh is listed with skills including Registered Prince2 Practitioner, Six Sigma, Customer Satisfaction, Project Portfolio Management, Performance Improvement, Business Process Improvement, Process Engineering, and Strategic Planning.
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