I am an experienced Fixed Operations Manager at Pacific Honda, responsible for overseeing the service and parts departments. I manage a team consisting of both unionized and non-unionized staff, and handle all aspects of Fixed Operations, such as budget management, forecasting, production, marketing, HR, and training, while ensuring high customer satisfaction.During my tenure as Parts Manager and Fixed Operations Manager, I have successfully managed departmental operations, implemented inventory control systems, optimized shipping and receiving processes, controlled expenses, and maintained profitable catalogs and price schedules.As an Assistant Service Manager, I supervised a 21-bay shop, leading a team of 45 staff members. I excelled in training and developing employees, implementing effective procedures, resolving customer complaints, and maintaining professionalism and outstanding customer service.Throughout my career, I have demonstrated exceptional planning, organizational, and communication skills. I am known for my leadership abilities, teamwork, and interpersonal skills, including negotiation and conflict resolution. I remain composed under pressure, ensuring efficient operations and excellent customer service.My educational background includes Executive Development, Coaching and Mentoring, and Managing Performance courses from UBC Sauder School of Business. I hold certifications in Advanced Service Fixed Operation from the National Automotive Dealers Association (N.A.D.A), an Interprovincial Red Seal Trades - Automotive Service Technician from the British Columbia Institute of Technology, and a High School Diploma from Windermere Secondary.Additionally, I am certified in Occupational First Aid Level 2, possess a BC Commercial Transport Vehicle Inspection Certificate, and hold certifications in Transportation of Dangerous Goods and Environment Canada CFC's Regulation Air Conditioning. I have also achieved Platinum Technician Level Certification from Honda Canada multiple times.Currently, I serve as a Health and Safety Committee Co-Chair, actively contributing to maintaining a safe work environment. I am passionate about the automotive industry and continuously seek opportunities to enhance my skills and stay up to date with the latest industry developments.