Gert Jacobs Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

Johannesburg, Gauteng, South Africa

To innovate and improve business processes, business rules, SOP’s, simplify business processes. Communicate and remove redundancies within processes in order to attain higher service levels and increase operating profits and reduce tactical spend within the business.

Randburg, Johannesburg

• Inbound callcentre planner for +/- 1600 agents
• Provide forecasting and scheduling to meet customer demand and according to the agreed principals for your respective areas.
• Own the scheduling process and maintain the applicable deliverable dates laid out as part of that process.
• Manage key stakeholders effectively
• Ensure that there is contingency across all functions
• Achieve as a minimum a direct correlation between scheduled and required staff of 0.85

Pretoria Area, South Africa

Full time BSC: Applied Mathematics and Physics student

Pretoria Area, South Africa

Forecasting and scheduling of inbound call centreTraining calendar coordinationCampaign calendar coordinationCapacity planningSchedule maintenance on a daily basis for call centreProblem reporting and monitoringResearching and implementing new projectsTraining and information sessionsDaily call centre reportsCreating documents & reports on.

Pretoria Area, South Africa

Forecasting and scheduling of inbound call centreTraining calendar coordinationCampaign calendar coordinationCapacity planningMonitoring inbound lines in order to maintain service levelSkill swapping in order to maintain service levelSchedule maintenance on a daily basis for call centreMonitoring consultants: AdherenceSoftware, hardware & change.

Pretoria Area, South Africa

Client services consultanto Assisting clients with queries & maintenance on there credit card accountsAuthorisations consultanto Authorising of transactions on clients credit card accountso Authorising of transactions on other financial institutions credit cardso Assisting merchants & other financial institutions with authorisation queries &.

Pretoria Area, South Africa

Processing of mortgage loan applicationsVerifying that information on documentation match information captured on profiles and applicationCapturing of information from documentationCreating and maintaining profiles for clientsDoing all necessary inquiries for applicationRunning software application to give a decision on the applicationForwarding.

Pretoria Area, South Africa

Day do day running of shopControl of cash flowBankingDealing with customersStock orderingStock capturingOpening of shop and lock upCollection of stockTransporting of printers to be repaired to repair site

Reading, United Kingdom

Data entryMoving items from one virtual warehouse location to another and changing all references to match the new locationPurchase of stocked items and goods inward for 2 warehousesRaising purchase orders for ±24 000 stock items from ±150 suppliers using MFour (Warehouse management system)Demand planning and forecastingAdjusting reorder levels according.

South Africa

Duty distributionInforming personnel of day to day duties and work to be completedPersonnel and staff controlConfirming to management that tasks have been completedProblem reporting and method used to resolveConstruction site administrationCompleting of all basic administration (Accident reports, progress reports, employee security clearance, requesting of.