To innovate and improve business processes, business rules, SOP’s, simplify business processes. Communicate and remove redundancies within processes in order to attain higher service levels and increase operating profits and reduce tactical spend within the business.

Inbound callcentre planner for +/- 1600 agents• Provide forecasting and scheduling to meet customer demand and according to the agreed principals for your respective areas.• Own the scheduling process and maintain the applicable deliverable dates laid out as part of that process.• Manage key stakeholders effectively• Ensure that there is contingency across all functions• Achieve as a minimum a direct correlation between scheduled and required staff of 0.85 • Maintain forecasts within a 10% variance on a daily, weekly and monthly basis.• Planned service levels for the month of 90%/30sec inbound call center.• Long term resource planning and recruitment plan to be maintained end to end and according to agreed principals.

Full time BSC: Applied Mathematics and Physics student

Forecasting and scheduling of inbound call centreTraining calendar coordinationCampaign calendar coordinationCapacity planningSchedule maintenance on a daily basis for call centreProblem reporting and monitoringResearching and implementing new projectsTraining and information sessionsDaily call centre reportsCreating documents & reports on requestSupervised junior staff member performing planning and monitoring roll

Forecasting and scheduling of inbound call centreTraining calendar coordinationCampaign calendar coordinationCapacity planningMonitoring inbound lines in order to maintain service levelSkill swapping in order to maintain service levelSchedule maintenance on a daily basis for call centreMonitoring consultants: AdherenceSoftware, hardware & change requestsProblem reporting and monitoringSupporting call centre with technology and equipmentResearching and implementing new projectsTraining and information sessionsSMS communications to team leaders and managementDaily call centre reportsCreating documents & reports on request

Client services consultanto Assisting clients with queries & maintenance on there credit card accountsAuthorisations consultanto Authorising of transactions on clients credit card accountso Authorising of transactions on other financial institutions credit cardso Assisting merchants & other financial institutions with authorisation queries & cancellationsCreation of stop report in conjunction with card controlo This is a report on all cards incorrectly stopped & rectifying the mistakes

Processing of mortgage loan applicationsVerifying that information on documentation match information captured on profiles and applicationCapturing of information from documentationCreating and maintaining profiles for clientsDoing all necessary inquiries for applicationRunning software application to give a decision on the applicationForwarding application to relevant department – depending on decision reachedUpdating referral and electronic document in order to keep track of where the application isCommunicating decision to source of applicationCreating a document containing information of the decision reached and emailing it to the source of the applicationMaking sure the interest rate on the granted application are equal to or better that any standard rateForwarding application to relevant department – depending on decision reachedUpdating referral and electronic document in order to keep track of where the application is

Day do day running of shopControl of cash flowBankingDealing with customersStock orderingStock capturingOpening of shop and lock upCollection of stockTransporting of printers to be repaired to repair site

Data entryMoving items from one virtual warehouse location to another and changing all references to match the new locationPurchase of stocked items and goods inward for 2 warehousesRaising purchase orders for ±24 000 stock items from ±150 suppliers using MFour (Warehouse management system)Demand planning and forecastingAdjusting reorder levels according to demandPrice negotiation and maintaining reliability record of the suppliersSourcing for current and new itemsChasing of all over due ordersQuality control and goods receivingWarehouse management

Duty distributionInforming personnel of day to day duties and work to be completedPersonnel and staff controlConfirming to management that tasks have been completedProblem reporting and method used to resolveConstruction site administrationCompleting of all basic administration (Accident reports, progress reports, employee security clearance, requesting of building plans, safety checks, equipment condition checking)Purchasing of consumable productsCompany driverTransporting of employees form office to building sitesTransport of consumable products between supplier, office and building site