Gert Elsinga Email & Phone Number

Alkmaar, Noord-Holland, Nederland

Alkmaar, Noord-Holland, Nederland

Alkmaar Area, Netherlands

Set up, align and implement a proces management framework for the SnelStart organization and project management for several internal projects.Key activities:Introduce and implement proces management within SnelStart on all levels, set up and give workshops on the why and how of process management for all employees, set up a quality management system for processes and alignment of processes with ISO27001 guidelines.Projectmanagement (waterfall and scrum combined) for data migration projects including IT delivery, customer communication and operational readiness

Utrecht

Responsible for the operational implementation of complex and organization wide projects. With a focus on change management for of the internal organization and translate the project goals in a way that employees understand and accept the changes and are able to service the customer in an excellent way.Key activities: Project lead waterfall and scrum; planning, documentation, impact assessments, customer - and employee journey, IT delivery, stakeholder management, communication towards organizationProjects (e.g.); Introduction of a new media box, marketing and content campaigns, full installation by engineers and system – and tooling changes for the contact centers

Utrecht

Responsible for the operational implementation of small projects, processes and changes within customer operations departments and back office. With a focus on change management for of the internal organization and translate the project goals in a way that employees understand and accept the changes and are able to service the customer in an excellent way.Key activities: Planning, documentation, impact assessments, delivery, stakeholder management, communication towards organizationProjects (e.g.); Introduction of HBO, Netflix app, Ziggo Go, several price - and content changes and processes improvements

Groningen

Project lead for the Billing & Collection department within several organization wide projects (e.g. the introduction of Ziggo Mobiel and customer migrations) and lead smaller changes from idea to implementation within the B&C department self.

Groningen

- Responsible for collection processes for the consumer market- Optimize cashflow by improving, optimizing and implementation of new collection and payment processes- Start-up projects and take part in projectteams - Communicate with all different levels within the organization - Test and implement new software and process improvement

Groningen, Netherlands

- Take over and implement the Speciality Billing department - Invoicing, process payments and run collection processes for residential and B2B customers - Create, improve and maintain (management) reports - Set-up and implement projectplan SB 2.0 to improve processes and realize a structural decrease in DSO - Investigate costs/benefits of several payment methods within Ziggo

Groningen, Netherlands

- Investigate customer invoice questions and complaints- Process credit requests- Answer questions from customer care agents- Set-up work instructions

Psm 1, Scrum Master

Two day course on Scrum basics and Scrum Master role. Successfully passed the PSM1 exam to become a certified Scrum Master.

Bachelor'S Degree, Post Hbo, Bedrijfskunde

Credit Management

Ad Sportmanagement, Bedrijfskunde