Gert Elsinga Email & Phone Number

Alkmaar, Noord-Holland, Nederland

Alkmaar, Noord-Holland, Nederland

Alkmaar Area, Netherlands

Set up, align and implement a proces management framework for the SnelStart organization and project management for several internal projects.Key activities:Introduce and implement proces management within SnelStart on all levels, set up and give workshops on the why and how of process management for all employees, set up a quality management system for.

Utrecht

Responsible for the operational implementation of complex and organization wide projects. With a focus on change management for of the internal organization and translate the project goals in a way that employees understand and accept the changes and are able to service the customer in an excellent way.Key activities: Project lead waterfall and scrum.

Utrecht

Responsible for the operational implementation of small projects, processes and changes within customer operations departments and back office. With a focus on change management for of the internal organization and translate the project goals in a way that employees understand and accept the changes and are able to service the customer in an excellent.

Groningen

Project lead for the Billing & Collection department within several organization wide projects (e.g. the introduction of Ziggo Mobiel and customer migrations) and lead smaller changes from idea to implementation within the B&C department self.

Groningen

- Responsible for collection processes for the consumer market- Optimize cashflow by improving, optimizing and implementation of new collection and payment processes- Start-up projects and take part in projectteams - Communicate with all different levels within the organization - Test and implement new software and process improvement

Groningen, Netherlands

- Take over and implement the Speciality Billing department - Invoicing, process payments and run collection processes for residential and B2B customers - Create, improve and maintain (management) reports - Set-up and implement projectplan SB 2.0 to improve processes and realize a structural decrease in DSO - Investigate costs/benefits of several payment.

Groningen, Netherlands

- Investigate customer invoice questions and complaints- Process credit requests- Answer questions from customer care agents- Set-up work instructions

Psm 1, Scrum Master

Two day course on Scrum basics and Scrum Master role. Successfully passed the PSM1 exam to become a certified Scrum Master.

Bachelor'S Degree, Post Hbo, Bedrijfskunde

Credit Management

Ad Sportmanagement, Bedrijfskunde