Gerteze Jackson Email & Phone Number

• Management of day-to-day operations of an assigned property, including resident relations, site staff supervision, and daily activities.• Oversight of all resources of the property to achieve established budgeted financial and operational goals, including financials, budgets, and collections.• Operate the property in accordance with the MBM policies and procedures• Responsible for building and maintaining a positive relationship with the residents, community, and city agencies.• Processing of HUD certifications and interview residents for continued eligibility.• Timely processing of all paperwork.• Communicate verbally and in writing to all Site staff regarding daily operations• Attend inspections conducted by owners and/or agency personnel• Review and analyze monthly financial reports and note variances• Hire, lead, direct, evaluate, and manage subordinate and team members• Meets and correspond with local, state, and federal representatives, residents, and vendors as required

• Plans and schedules activities to facilitate a timely turn-around of vouchers and recertifications• Review applications and ensure all documents are accurate and complete • Establishes and maintains individual participant files and handles all personal identifiable information with the strictest confidence; verify family composition, citizenship status, income, age, identity, assets and other required information• Complete accurate calculations of income, assets, deductions, expenses, total tenant payment HAP payments, utility allowances and reimbursements• Identify income discrepancies and investigate claims and fraud by conducting fact-finding and research• Conduct transfer briefings for move request and move rescind notices

• Verify income eligibility for continued residency according to HUD regulations• Processes and calculate rental amount for annual and interim recertification, in addition to retroactive rent calculations• Identify households with income reporting discrepancies and make rental adjustments• Ensure all recertification are completed accurately and timely• Composes and prepares routine correspondence for rental amounts and lease renewals• Process rent payments and work orders• Conduct interviews with applicants• Verify income and eligibility according to HUD regulations• Ensure guest cards are complete and entered in the property management software and follow up is completed for prospects.• Processed housing applications, prepared lease agreements and completed move out requests• Responsible for ensuring target apartments are ready for show• Courteous and efficient handling of resident requests and complain

• Verify income eligibility for continued residency according to HUD regulations• Identify households with income reporting • Conduct interviews with applicants• Verify income and eligibility according to HUD regulations• Ensure guest cards are complete and entered in the property management software and follow up is completed for prospects.• Processed housing applications, prepared lease agreements and completed move out requests• Responsible for ensuring target apartments are ready for show• Courteous and efficient handling of resident requests and complain

• Scheduled appointments for initial, annual re-inspections and requested third inspections for occupied and unoccupied residences• Mailed correspondence informing tenants and landlords the date and the reason the residence failed inspection• Researched information regarding the date an inspection was scheduled or the date the residence passed an inspection for tenants, owners, and staff• Composed a weekly report for residents and the occupied units that were withheld payment• Composed a weekly report for residents and owners that were in compliance and would receive subsidy for the month• Compiled information to complete the inspectors daily work status • Contacted Memphis Light Gas & Water for utility status report• Based upon Memphis Housing Authority regulations calculated utility allowance and completed unit characteristics reconciliation form for pass packets to be routed to the contracting department • Compose daily inner-city driving routes for inspectors.• Receive, log and process money orders and cashier’s checks for all third inspection request• Conducted appeal hearings for tenants requesting to appeal termination

• Customer service coordination which includes scheduling appointments, calling clients, mailing correspondence and interviewing potential participants for the Housing Choice Voucher Program • Verified all documentation submitted to Memphis Housing Authority was admissible, complete, and precise• Completed calculations of potential clients’ earned income and other expenses based upon Housing and Urban Development guiding principles • Based upon MHA regulations calculated utility allowance and completed unit characteristics reconciliation form for pass packets to be routed to the contracting department • Researched information regarding the date an inspection was scheduled or the date the residence passed an inspection for tenants, owners, and staff• Compiled information to complete the inspectors daily work status • Pull files for internal and official Quality Control Audit and file documents and files for staff

• Audited required documentation necessary for the authorization of Sharp and Case International Harvester reimbursement claims• Reviewed Sharp and Case International Harvester advertising compliance based on price and feature requirements with competitor brands• Analyzed reimbursement funding packets for advertising expenditures • Identified and monitored national manufacturer marketing advertising trends • Entered data via the departmental data warehousing system advertisement tracking application • Assisted with the timely delivery of monthly analysis reports in addition to scanning and posting scanned images to various client web applications

Customer service coordination which included assisting new clients with tax preparation questions. Copied and faxed customer information necessary of the tax preparation process. Utilized company data entry system to submit tax returns to the US Internal Revenue Service