Assisting citizens to apply for or renew their New Zealand passport or to apply for an emergency travel document if they are already outside of New Zealand. We also enable non-citizens to apply for a travel document if they are unable to obtain a passport from their own country where they are a citizen. • Assisting internal staff with general inquiries• Processing cheques and cash handling• Face to face counter service• Lodging passport applications online or paper form. Data repair, resolve, approve, print and issue passports.• Processing citizenship records for those who were born outside of New Zealand• Problem solving, i.e: contacting customers when details are missed or lodged incorrectly• Replying to customer and internal staff inquiries via email.