Graduated in Marketing, with a Postgraduate degree in Customer Relationship Management and currently pursuing a Postgraduate degree in Compliance and Fraud Investigation.I have extensive experience in Customer Relationship Management and Process Improvement. I am currently working in Fraud Prevention, with expertise in document analysis, digital attack mitigation, account investigations, and transaction monitoring.Certifications and CoursesLGPD Certification (General Data Protection Law)CIIPC Certification (Certified International Investigator in Payment Crimes)Anti-Money Laundering PreventionDocument AnalysisGraphotechnicsDigital FraudCommunication and Public SpeakingEnglish Course