Luke Simpson Email & Phone Number

Richmond, Va, Us

Richmond, Virginia, United States

I led a software development and IT operations team - consisting of 6 direct reports and a total staff of over 25 - to deliver software development projects aligned with corporate goals. Fostering a positive and collaborative environment, I ensured each team member felt heard and respected.I conducted comprehensive reviews and introduced new ideas for operational improvements, aimed at boosting efficiency across development, SecOps and Help Desk. I empowered my teams to understand, develop and monitor Objectives and Key Results (OKRs), and cultivated an environment of continuous improvement and feedback, designed to reduce incident response time and improve overall software quality and reliability.

Richmond, Virginia Area

I directed a team of front-end engineers and collaborated with teams across the Marketing Tech platform to deliver data-driven, optimized UX solutions to drive customer success for millions of users. As a people-first leader, I engaged with my team in meaningful ways while also promoting a culture of continuous improvement – ultimately increasing project delivery velocity by over 50%.By revamping our onboarding and training programs, I significantly reduced time-to-competency for new hires. I led the effort to boost unit test code coverage to minimize production errors and improve overall system reliability, and helped increase UX multivariate testing capacity by 3x.

Richmond, Virginia Area

I collaborated across the Credit Card acquisitions platform to architect and deliver a modern JavaScript-based product marketing engine, achieving a 75% reduction in page build time and opening the way for us to begin a journey in experimentation and personalization. I also boosted customer satisfaction and increased retention through targeted, marketing channel-based product displays.As a training facilitator, I improved team member proficiency and execution speed to strengthen productivity and project delivery. I pioneered web accessibility and user inclusivity initiatives, and I am proud that my team and I set new industry standards in fintech.

Richmond, Va

I integrated advanced JavaScript functionalities for interactive web pages to enhance user interactions. I also led a front-end team in a major redesign to implement responsive and reusable CSS components.By migrating the Canadian website to a fully responsive design, I significantly increased the total number of mobile card applications. I created a cohesive and consistent user interface to improve the overall user experience and encourage new sign-ups.

Richmond, Virginia Area

Converted designs from Photoshop to valid HTML/CSS/Javascript templates. Full CMS integration using ExpressionEngine. Interacted directly with clients in technical support and training capacities.

Member of the User Experience Design Team, with a focus on Bank servicing. Worked with business stakeholders and developers to create mockups and high-fidelity prototypes geared toward improving overall user experience. Built www.capitalonecanhelp.com, a site designed to help new bank customers more easily transition to the servicing platform.

Convert designs from Photoshop to valid HTML/CSS/Javascript templates ready for CMS integration.Interact directly with clients in technical support and training capacities.Make key strategic contributions to company roadmap as we adjust to provide more automated, affordable and reliable solutions to meet our clients' needs.

Implemented designs into HTML/CSS/Javascript to yield standards-compliant sites. Addressed key usability issues before going to development phase.Full CMS integration using our flagship product, Ekklesia360. PHP scripting to enhance functionality.Developed a Project Estimate tool that would allow us to quickly and accurately assess the time and resources required to complete a wide range of web sites.

Converted Photoshop designs into clean, semantic HTML and CSS templates for the re-launch of ccci.org, our global, enterprise-level site.

Art direction and web development for all regional media including web sites, videos and print materials.

Led a core team and over 40 staff volunteers in preparation for the Christmas Conference, our most significant regional event of the year. Implemented changes that helped the conference grow from 450 to over 900 attendees.Co-directed three other major regional events, created web sites for conferences, provided technical support to over 150 regional staff members.

Blacksburg, Virginia, United States