Abhinav Mishra Email & Phone Number

Dhanbad, Jharkhand, India

* Identifying, recruiting and on-boarding new channel partnerswithin assigned territory.* Managing sales activities of partners to generate revenue.* Coordinating with partners to create and execute businessplans to meet sales goals.* Evaluating partners sales performance and recommending improvements.

Jamshedpur, Jharkhand, India

Dealership Management :* Customer Handling- Acting as one point of contact for all operationalactivities.* Complaint Management- Handling dissatisfied customers who haveraised complaints from different sources. Capturing and monitoringcustomer complaints on regular basis in the interest of the best possiblecustomer support.* Customer Database management- DMS monitoring for dataquality. Checking in DMS whether all mandatory fields are… Show more Dealership Management :* Customer Handling- Acting as one point of contact for all operationalactivities.* Complaint Management- Handling dissatisfied customers who haveraised complaints from different sources. Capturing and monitoringcustomer complaints on regular basis in the interest of the best possiblecustomer support.* Customer Database management- DMS monitoring for dataquality. Checking in DMS whether all mandatory fields are recorded.* Preparing Analysis- Providing instant feedback analysis, servicefollowup analysis and root cause analysis with service manager.* Product marketing- selling products and services using solid argumentsto the prospect customers. Performing cost- benefit analysis of existingand potential customers. Maintaining positive business relationships toensure future sales.Risk Management:* Worked as Insurance Manager looking after insurance of newcars, renewals and rollovers.* Looking after overall penetration and retention of Insurance salessuch as renewals and rollovers in the dealership.* Ensuring that customers are getting the quotations on time and concerns are getting resolved and taking corrective measures within shortest possible time to reduce complain closure days.* Seeking out new clients anddevelopingclientele by networking, cold calling etc. to find new customers and generate lists of prospective clients.* Collecting information from clients on their risk profiles, understanding the wishes and demands of customers in order to offer them the suitable protection plans.* Monitoring insurance claims to ensure they are settled equitably for both the client and the insurer.* Acting as one point of contact for customers simultaneouslyensuring smooth coordination between customer, DFS and theinsurance companies.* Frequently replenish job specific knowledge and apply it on the field.* Fulfillingall company-established policy obligations. Show less

Jamshedpur, Jharkhand, India

*Evaluated customer information to explore issues, developed potentialsolutions and maintained high quality service.* Maintained customer retention rate(65%) above the company averagethrough retention tools and communication skills.*Promoted and sell new launched products tothe prospect customers.

Bachelor Of Arts - Ba, Political Science And Government

Intermediate Science, Intermediate