• Serve as a primary point of contact for implementations. Advise and provide expert consultation to customers on best practices for implementing NetSuite for Software Companies• own and manage each client for implementation of processing solutions. Participate in all implementation tasks - project management, kick-off meetings, design, review, implementation, training, status reports, etc. • lead end-to-end implementation design and validation throughout the full life cycle including client consulting, analysis, design, configuration, testing, and implementation. • Lead workshops and discovery sessions to drive outcomes and decisions around the implementation.• Hands-on project execution, including gathering and analyzing client requirements; determining best practice design of to-be-determined solution, configuring the application to meet the approved design• configure solution components to adhere to best practices. Provide in-depth solution presentations and functionality knowledge during the implementation process• Be a subject matter expert as it relates to each of our products - General Ledger, Accounts Payables, Accounts Receivables, Purchasing, Projects and Resource Services Planning, Fixed Assets, Customer Relationship Management, and Contract Management.

ERP Solutions - Software Implementation ConsultantSoftware Implementation• Worked on over 100+ customer engagements of various size and complexity.• Led business process mapping sessions to capture and document requirements, define solutions and conduct configurations.• Successfully conducted client business reviews to identify operational efficiencies and further optimize business flows. Strong analytical and client facing skills• Managed client and internal implementation team to ensure timely deliverables• Evangelized use of ERP Solutions to build customer relations and ensure customer satisfaction• Specialize in assisting customers with contract renewals, revenue recognition, intercompany, and other complex accounting functionality and business best practices in the Software, services and high tech industry.• Guide customers through all phases of SRP systems implementation for successful go-lives• Analyze current business practices and recommend process improvements.• Ensure timely delivery of topics appropriate to various customer roles.• Develop workable business solutions to meet customer needs.• Execute the implementation project plan to meet deliverables and business process requirements.• Manage customer expectation and provide best practices and professional recommendations.Client Management• Develops relationships with client personnel that foster client ties.• Communicates effectively with clients to identify needs and evaluate alternative business solutions with project management.• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.• Manages client expectations effectively.

Requirements Analysis - Document and Evaluate change request designs• Translate abstract concepts into actionable tasks and develop functional specifications and system design specifications for client engagements.• Conduct requirements gathering and analysis for own functional area.• Prepare own use case workshop materials and conduct use case workshops.• Evaluate functional change requestsClient Management• Interact with client frequently around specific work efforts/deliverables• Develop relationships with client personnel that foster client ties.• Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management.• Continually seek opportunities to increase customer satisfaction and deepen client relationships.• Manage client expectations effectively.

Senior Implementation Consultant Software Company specializing in revenue management solutions for high tech companies• Lead consultant responsible for project planning and process design, requirements gathering, system configuration, testing, training, go live support, and help manage the project through end user deployment.• Responsible for Designing, planning, and implementing revenue management solutions that help companies manage, analyze report and predict their revenue, primarily using Softrax Software.• Help create and administer project plan to ensure projects are delivered on time and within budget. • Contribute to the creation and maintenance of project/process related 'best practice' methodologies, training and documentation.• Knowledge of all aspects of a financial operation, including: Order Management, Inventory Control, Revenue Recognition for contract driven sales as well as A/R, A/P, G/L and all required workflow amongst these application areas.• Performed dual role as project manager and Implementation consultant for all small and midsize implementations who effectively delivers results on-time and within budget.

Software Quality Assurance Auditor • Responsible for designing, developing and implementing test plan• Responsible for identifying non-conformances to established product standards• Report and track defects from discovery through resolution• Providing back-up technical support to help-line and implementation consultants

• Assist in development of annual operating budget• Assist in collecting and reporting of financial and statistical data• Analysis of individual units’ budgets.• Development of computer programs and databases, and administrative support to unit manager.• Perform special projects and conduct financial research as directed. • Research cost variances for vacancy and overtime analysis for financial modeling.

• Computer research on taxpayers’ account information• Respond to taxpayers’ telephoned inquires• Assist taxpayers in reconciling differences between Massachusetts and Federal tax rules