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Joyce S. is listed as Customer Service Representative at Peoples Security Bank & Trust at Peoples Security Bank & Trust, a company with 105 employees, based in Phillipsburg, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Joyce S..
Joyce S. previously worked as Customer Service Representative at Peoples Security Bank & Trust and Client Services Specialist at Conduent. Joyce S. holds Rma from Lincoln Technical Institute.
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Dynamic customer service professional with over a decade of experience in banking, healthcare, logistics and sales support. Known for enhancing customer satisfaction and driving revenue through effective communication and problem-solving skills. Currently a Customer Service Representative at Peoples Security Bank & Trust, I assist over 100 clients daily, achieving a 95% satisfaction rate and significantly boosting cross-selling opportunities.Bilingual in Spanish, I excel in fast-paced environments where empathy and collaboration are key. I'm passionate about fostering strong relationships and am dedicated to continuous learning and development in customer service excellence.Let's connect!
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A career timeline built from the work history available for this profile.
Bethlehem, Pennsylvania, United States
Assisted over 100 bank customers daily with inquiries and concerns, providing detailed information on product specifications and features, resulting in a 95% customer satisfaction rate.Resolved over 50 customer queries independently, escalating complex problems to the technical team or other member service team for prompt resolution, reducing average query.
Remote
Resolved 95% of customer concerns and inquiries within a 24-hour timeframe, resulting in improved customer satisfaction ratings by 15%.Managed over 100 calls, texts, and chat interactions daily, ensuring all customer inquiries were addressed promptly and efficiently.Generated a total of 38 sales leads through personalized communication strategies, leading.
Stewartsville, New Jersey, United States
Hosted and facilitated training sessions and meetings, effectively communicating product knowledge and best practices to enhance client engagement.Resolved over 100 customer concerns and inquiries daily through efficient handling of calls, texts, and chats, resulting in a 95% customer satisfaction rate.Implemented innovative training methods for the team.
United States
Scheduled appointments and coordinated patient flow, optimizing operational efficiency and minimizing wait times.Educated patients on testing procedures, preparation requirements, and results interpretation, fostering understanding and compliance.Utilized electronic health record (EHR) systems to accurately document patient interactions and streamline.
United States
Oversaw the efficient operation of the emergency department during overnight shifts, ensuring seamless patient flow and timely care delivery.Facilitated communication between medical staff, patients, and families, providing updates and addressing concerns to enhance patient satisfaction.Trained and supported new staff members on protocols, policies, and.
Other employees you can reach at psbt.com. View company contacts for 105 employees →
Jake Yanochik
Colleague at Peoples Security Bank & TrustGreater Scranton Area, United States
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Mark Bennett
Colleague at Peoples Security Bank & TrustGreater Scranton Area, United States
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Jeffrey Morris
Colleague at Peoples Security Bank & TrustSelinsgrove, Pennsylvania, United States, United States
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Brenda Daniels
Colleague at Peoples Security Bank & TrustHallstead, Pennsylvania, United States, United States
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Jonathan Brady
Colleague at Peoples Security Bank & TrustGreater Scranton Area, United States
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Cathy Loomis
Colleague at Peoples Security Bank & TrustDuryea, Pennsylvania, United States, United States
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Rick Drust
Colleague at Peoples Security Bank & TrustWilkes-Barre, Pennsylvania, United States, United States
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Vince Kubilus Iii, Cfp®, Aif®
Colleague at Peoples Security Bank & TrustScranton, Pennsylvania, United States, United States
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Casey Garafola
Colleague at Peoples Security Bank & TrustScranton, Pennsylvania, United States, United States
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Stephen Perun
Colleague at Peoples Security Bank & TrustAllentown, Pennsylvania, United States, United States
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Quick answers generated from the profile data available on this page.
Joyce S. works for Peoples Security Bank & Trust.
Joyce S. is listed as Customer Service Representative at Peoples Security Bank & Trust at Peoples Security Bank & Trust.
Joyce S. is based in Phillipsburg, New Jersey, United States while working with Peoples Security Bank & Trust.
Joyce S. has worked for Peoples Security Bank & Trust, Conduent, Messer Americas, Quest Diagnostics, and St. Luke'S University Hospital.
Joyce S.'s colleagues at Peoples Security Bank & Trust include Jake Yanochik, Mark Bennett, Jeffrey Morris, Brenda Daniels, and Jonathan Brady.
You can use AeroLeads to view verified contact signals for Joyce S. at Peoples Security Bank & Trust, including work email, phone, and LinkedIn data when available.
Joyce S. holds Rma from Lincoln Technical Institute.
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