Leading direct and channel sales teams for EMEA and APAC regions, reporting to the VP and General Manager of SiliconExpert in USA. We believe that the world's most successful and sustainable businesses base their decisions on data insights We enable successful decisions on electronics supply chains to remove risk, ensure revenue continuity and deliver on regulatory compliance, environmental, social, governance, sustainability and decarbonisation goals.

Big data software (SAAS) platform - protect revenue by identifying and mitigating supply chain, obsolescence and regulatory/environmental compliance risk. Meet sustainability, decarbonisation and ESG objectives.

Transforming manufacturing processes with SAAS and AI driven 3D printing

AI and machine learning driven omni-channel customer contact and automation solutions. Includes intelligent prediction of customer intent through real time big data analytics and natural language processing (NLP). Channel steering via speech IVR Virtual Assistants/Speech Bots, Visual IVR and Digital Virtual Agent/Chat Bots, through Digital Screen Sharing solutions for voice and digital chat/messaging channels.

Competive advantage through customer experience. Omni-channel customer journey mapping, customer effort scoring and leveraging of analytics to deliver actionable insight - from which we innovate new ways to make it easy for customers to transact, resolve issues, continue loyal spending and act as advocates for our clients.

Client Partner to a major mobile telecommunications provider in the UK. Providing contact centre BPO services out of Philippines and India, back office retail administration (India), analytics and technology.

Responsible for major bids and accounts primarily in the telco sector. RR Donnelley’s communication outsourcing solutions include KPO, data services, creative services, multi-channel transactional and marketing document processes and inbound document processes with onshore/offshore BPO. Major sales include BT, Zurich Financial Services, Virgin Media, O2, Ericsson, Verizon, Orange

Specialised in transactional billing and statement related applications. Transpromo / document composition / print / multichannel delivery including eBilling / document archive and retrieval

Before being bought by FAST in 2007, Convera were a global software and integration services business addressing the document search and categorisation needs of global businesses. Competitors included Autonomy and Verity.

Before bankruptcy in the dotcom fallout of early 2001, Linq were Europe’s largest vendor specialising in Corporate Portals - a web based software solution combining Document Management, Systems Integration, Wireless Access (WAP), Knowledge Management, Business Intelligence, Intranets, Extranets and eCommerce.

Best International Group (later acquired by Spring) was one of the UK’s largest IT recruitment companies with a small consultancy and outsourcing arm. The technical nature of the clients’ roles required an excellent understanding of IT Project Lifecycles, Infrastructure and Development technologies, both new and legacy. As Business Development Manager, my role was to develop new business agreements for the Best International group of companies. Agreements would vary from corporate wide supply arrangements handling all contract and permanent technical staff recruitment, through individual projects requiring the placement of a team of staff.