• ensuring the smooth running of shop operations on a day-to-day basis, in a proactive manner• ensuring that all departmental information is kept accurately and up to date• responding to customer enquiries and complaints in person, by phone, email, or social media• checking product availability, track orders with suppliers and arrange deliveries• selling products that are on displays and receiving payments; tracking orders and arranging deliveries• checking all correspondence of the day coordinating with other departments• handling customer complaints

• resolved customer complaints efficiently and in a professional manner• confirmed reservations from various booking channels• allocated rooms based on customer preferences• maintained a safe, clean, organized reception area, complying with procedures, rules, and regulations• worked with other departments to ensure guests had a pleasant stay • provided quality customer experience throughout guest stays• communicated well with staff, suppliers and other parties on all levels

Efficiently managed credit and cash payments, provided receipts, ensured invoices were properly signed, kept track of all payments made during the relevant shift, and carried out other administrative tasks.• received payments, provide invoices and receipts to clients, both internal and external• checked that invoices and receipts were based on legitimate prescriptions• managed cash, cheques and vouchers, and stored them in accordance with departmental policies• ensured prompt completion of collection banking• ensured prescriptions were safely and systematically filed and stored• opened patient records; kept accurate financial records

• worked unsupervised in a busy environment• carried out administrative tasks and instructions from management team and head office• directed visitors by maintaining employee and department directories• built and maintained relationships with team members; took on jobs to balance team workload• maintained a safe, clean and tidy reception area, complying with procedures, rules, and regulations• handled enquiries in a professional and courteous manner, in person, telephone or email• communicated across levels

• met and exceeded guests’ expectations, anticipating services required and suggesting local venues• liaised with booking, housekeeping, maintenance departments, ensured prompt responses to guests’ requests• made reservations or appointments for guests attending local entertainment • answered guest calls and recorded details of each conversation for future follow-up• promptly reported accidents or emergencies to senior management • communicated constantly with guests in advance of weddings, corporate retreats and other in-house events to ensure we were adequately prepared

• welcomed guests on arrival, room check in and check out• responded to guest enquiries in person, phone, email regarding the hotel amenities, attractions, restaurants• handled guest complaints and resolved them in a timely and professional manner• ensured guest satisfaction throughout their stay; upsold hotel services and amenities• maintained accurate guest records; coordinated with housekeeping and maintenance staff• ensured guest rooms were clean and functioning properly• maintained a safe, clean and organized front desk area

• served as the main point of contact for VIP Guests; ensured departments are fully briefed of requirements• provided quality service to the guests according to set standards as the hotel's Ambassador• established rapport with guests, effectively managed feedback, maintained customer relationships • ensured guests were offered the highest level of personalized service at all times• familiarized guests with rooms and hotel facilities