Strategic Business Development: Consulted with clients to identify needs and provided tailored solutions, resulting in the acquisition of several new key accounts. Has significantly grown portfolio year on year.Leadership in Experiential Learning & Project Management: Led the execution of Eagles Flight's largest experiential learning event in Singapore for over 400 participants, enhancing brand recognition and demonstrating capability in managing large-scale initiatives.Exceptional Client Relations: Achieved a high client satisfaction rate through dedication to exceeding expectations and delivering impactful learning experiences, leading to a 50% increase in repeat business and long-term partnershipsCertified Learning Professional: Attained the Advanced Certificate in Learning and Performance; effectively supported and assessed workshops accredited by the Institute of Banking and Finance, enhancing the learning outcomes for financial industry clients.Leadership Coaching and Development: As an ICF-certified coach, co-facilitated leadership development programs, improving executive coaching skills and contributing to organizational performance improvements.

Led high-energy group boxing sessions, delivering exceptional customer experiences and fostering a motivating, community-centered atmosphere.Demonstrated excellent communication and leadership abilities by guiding diverse groups with clear instructions, personalized coaching, and real-time feedback.Managed pre- and post-session interactions, ensuring high client satisfaction and seamless transitions, resulting in strong client retention and positive class reviews.Collaborated with team members and management to implement promotional events and enhance client engagement through special programming and social media support.

Oversaw day-to-day operations for both studios, ensuring seamless client experiences, high-quality service, and smooth class scheduling.Led a team of staff and instructors, providing training, mentorship, and performance management to maintain brand standards and foster team cohesion.Managed customer relations, addressed inquiries and feedback, and implemented retention strategies, achieving consistently high customer satisfaction.Coordinated with marketing to drive membership growth, manage promotional events, and elevate brand presence across both locations.

Established a premium activewear e-commerce brand, curating high-quality, performance-driven apparel from international designers.Directed all aspects of business development, including vendor selection, inventory management, and digital marketing, leading to a successful brand launch and growth.Implemented customer experience strategies, including pop ups and collaborative events and responsive customer service, achieving a high rate of repeat purchases.Leveraged social media and content marketing to expand brand awareness, cultivating a loyal customer base in the activewear niche.

Led as a senior trainer, delivering high-energy boxing classes with an emphasis on technique, motivation, and client experience.Developed the STILL Boxing class concept, merging fitness with immersive boxing experiences, driving significant brand appeal.Recruited, hired, and trained the trainer team, fostering a consistent and engaging standard of instruction.Created and managed the gym schedule, optimizing class flow and enhancing client retention.

Founded a boutique fitness studio on Tras Street, specializing in knowledge-based training through small group classes and personal training, emphasizing continual learning and client engagement.Led classes featuring Power Plates, Rowing, and Spin, using diverse equipment to provide an innovative fitness experience.Managed all aspects of studio operations, achieving a strong local following and earning media recognition in Singapore Business Times.