Rodrigo García Email and Phone Number

- Led the Strategic Operational merge between Kapten and FREENOW while collaborating in the supply product merge from the strategic planning to the on-ground execution.- Led the Target Operating Model strategic project to redefine the company's operations and go-to-market strategy (redefining central and local operations across 11 countries).- Established competitive benchmark systems and KPI tracking for relevant operational processes across 11 countries to form the basis for identifying inefficiencies, best practices and influence global product development.

Kapten merged with FREE NOW to reshape Europe's urban mobility.Kapten is a leading European ride-hailing app, operating in France, Portugal and London as part of the mobility joint venture owned by Daimler and BMW.- Reporting to C-level and founders.- Created the central operations strategy department from scratch; recruited and led 5 high performing project managers to identify, share and implement best operational practices for continuous improvement across 4 countries.- In charge of Product Operations: Partnered with product to co-lead roadmap discovery and delivery cycles, facilitate experimentation, and inject the voice of the customer deep into the organization.- Led the development and deployment of the Green Fleet product that increased customer satisfaction by 17% while promoting electric vehicle adoption.- Steered the product development of a new driver incentive management tool in collaboration with product and data teams which decrease the set-up time by 9 hours a week (impacting 3 countries) and enabled targeted segmentation which yielded 14% cash preservation.- Steered driver incentives P&L line to maximize benefit vs core revenue.- In charge of Data Operations: Drove the creation of new business monitoring tools and guided data studies to better understand driver behaviour and expand operations in collaboration with Data Analytics.- Strategic operational planning and complex project management to ensure geographical expansion and deployment of global projects within a fast-paced multilingual environment.

- Reporting to C-level and founder.- Led 20 multidisciplinary professionals nation-wide to expand current UBER Mexico’s presence by 120% in 11 months through scalable and intense ROI operations while managing 32 cities.- Responsible for a large net income business unit.- Increased driver conversion ratio by 71% through developing a faster and more reliable driver recruitment digital platform, focused on UX and data safety.- Led the development of a robust, tailor-made, modular web platform through SCRUM methodology that leveraged big data strategical power for the driver onboarding and screening process.

- Advisor in business development and client growth, operations and portfolio management, process mapping and entrepreneurship.- Achieved Blacktrust’s inclusion and follow through Endeavor’s inner circle compliance. - Reduced operating costs by 23% and increased brand awareness by 31% in 6 months.- Developed the remote launch playbook that was eventually used to further scale UBER Technologies operations in Latin America.

- In charge of the operations and customer management across 4 cities in Mexico and 2 in Brazil. - Led 6 professional teams specialized in forensic psychology, integrity, fraud investigations and IT platform development to increase screening process by 43% in 7 months. - Opened 2 new markets for UBER Mexico.

- Diagnosed, designed and implemented multi-dimensional strategic projects throughout LATAM focused on multinational CPGs, leading retailers and micro-finance banking, including: Operational due diligences, Order-to-cash design and implementation, Efficiency process re-design, Portfolio Management and Organizational re-structures.- Member of a multi-disciplinary team focused on providing objective advice, specialized skills and multi-industry expertise with the aim of creating value, improving the business performance and optimizing client’s growth strategies.

- Diagnosis and analysis of highly complex problematics. - Designed and implemented customized solutions across diverse industries in Mexico and South-America.

- Registry, control and analysis allocation for inbound samples from Latin-America.- Shipping responsible of sampling kits to Coca-Cola plants throughout Mexico, Center and South-America. - Developed the sampling and analysis model for inbound samples from Brazil, increasing sampling by 29%.

- Environmental events management designed to generate life experiences and development of human values focused on enhancing team’s performance.

1. Colaboré en la logística del departamento: recepción de las órdenes de evento con los menús, recopilación de las órdenes de compra de la materia prima, pedidos a los proveedores, recepción de los productos y supervisión de la calidad de los mismos, registro de las entradas de mercancía y costes.2. Mejoré la actualización de inventarios.