Dave Geurts Email & Phone Number

Voerendaal, Li, Nl

Born, Limburg, Netherlands

Responsible for Business performance of MME distributors and their dealer network within the scope of after sales, part & accessory sales. This includes deployment of global and European strategies, standards, programs in order to maximize sales, turnover and profit. Align, determine and steer on dedicated Key Performance Indicators on the varies programs touching and reflecting after sales dealer processes. Support the distributors to preferably over perform the KPIs, and if behind on target develop and coordinate tailor made improvement proposals to reach targets within the required timings.Country responsibility in alphabetic order: Belgium, Finland, Greece, Italy, Latvia, Lithuania, Portugal, Spain, The Netherlands.

Born

HQ liaison for distributors and their dealer network within the scope of after sales in service engineering, training and customer experience. Align, determine and steer on dedicated Key Performance Indicators on the varies programs touching and reflecting after sales dealer processes. This includes distributor & dealer process and performance assessment. Support the distributors to preferably over perform the KPIs, and if behind on target develop and coordinate tailor made improvement proposals to reach targets within the required timings. Appear as a project leader Inside Mitsubishi Motors to develop new service initiatives and processes to further expand and maintain the future after sales business. In example menu pricing development, flat rate timing solutions, a dealer assessment application for IOS and Android smart phones, recall campaign completion improvement, CSI/SSI data quality improvement and survey optimization, etc. Country responsibility in alphabetical order: Cyprus, Denmark, Iceland, Israel, Ireland, Malta, Norway, Poland, Palestine, Sweden, Turkey, Ukraine, United Kingdom.

Venray

Oversee 11 employees, globally distributed over 4 continents, and manage multi million budget (€) in driving warranty cases, as well as improving operating performance of application processing, policy issuance/governance, and customer service.Provide ongoing financial and technical insights of 11 plants in 4 regions to CEO, COO & CTO, communicate project status to Global Quality VP and identify and resolve operational issues, constraints and estimate P&L impact.Coordinate implementation of corrective / preventive measures to ensure the adequateness and appropriateness of the warranty management and its processes and products and lead internal task force & internal communications related to field campaigns.Receive direct reports from all regional warranty managers for global functional alignment eliminating regional and business unit variation.Orchestrate a project team in improving business processes and ensuring optimum performance by driving decentralization of activities from global to regional level.Promoter for Global Warranty and creating brand equity.Ensure that the required actions are defined and implemented in order to comply with corporate operational and financial demands in compliance with legal and regulatory requirements & standards such as CSR, VDA and IATF.Lead and participate share rate negotiation sessions internal as well as external at the customer.Sign off customer warranty requirements regarding acceptance rate definition and warranty chargeback mechanisms as defined in the general terms & conditions and advice lessons learned for new designs.Developed global warranty control and budget definition application to ensure an accurate budget forecast.Participated in, and spoken at relevant automotive industry workgroups and seminars.

Venray

Coordinating all warranty related matters within the region of Europe: 3 plants, overseeing a team of engineers and driving a project to decentralize warranty activities by bringing them back to the assembly plants.

Heerlen

Under formal authority lead and control the affairs of the association.

Heerlen

(Re)designing work and/or production/assembly processes with the help of Bizzdesign. The target groups are small and medium-sized businesses. Presenting the suggestions of improvement using – tangible – digital processing streams, equipped with throughput times, capacity degrees, resulting in advice to the management or directors.

Sittard Landgraaf Maastricht

Warranty specialist / Steering Group IT at a Toyota/Lexus/Suzuki automotive company:Taking care of all warranty related activities and in parallel giving advise regarding process improvements for all internal processes.

Heerlen

Electronics / Technical specialist at Audi.

Bachelor’S Degree, Business Engineering (Industrial Engineering), Beng

Business Engineering / Business process re-design.

Bol4, Automotive - Technician

Additional study / course: Hydraulics.

Mavo, Mavo

College