Geyda Barrera Iglesias Email & Phone Number

Lisboa, Portugal

Responsible for answering questions and providing clear and objective information. Preparing reports based on the interaction with customers.Responsible for communicating and arguing with customers, resolving conflicts and monitoring processes generated during service. Ensure that customer interactions with the organization are positive and promote customer satisfaction. Strengthen customer confidence by ensuring that their needs are met.Manage complaints and queries through different channels (chat, telephone, e-mail)Assess customer problems and complaints and provide them the appropriate solutions.

Mafra, Portugal

Personalized customer service.Introduce products to the customer in accordance with the company’ssales objectives and product output priorities.Inform customers about the ingredients and preparation of food to avoid health problems (allergies).Register orders and receive payment for meals and drinks sold.Replenishment of sale articles.Inventories.Store the goods previously received from suppliers.

Ericeira, Portugal

Welcome guests and other costumers by providing them with all the necessary information about the hotel establishment.Monitor costumer’s stays with all the necessary.Make reservations and hire accommodation, planning rooms occupancy.Ensure guest registration in the establishment’s records.Respond to the wishes, requests and complaints of guests.Issue, present and receive the respective accounts and perform the tasks necessary to regularize accounts with costumers.Prepare statistics and other reports.Carry out bookkeeping services inherent to the operation of the establishment.Operate with computer and communications equipment when installed at the section.

Barcelona, Spain

Organization of the workstation with all the necessary ingredients and kitchen equipment.Preparation of ingredients to use in the culinary process (chopping and peeling vegetables, cutting meat, etc…)Cooking using different utensils or grill.Take care of the food while it cooks, such as stirring or turning.Ensure excellent presentation by arranging dishes before they are served.Maintain a clean and orderly environment in the kitchen.Ensure all food and other items are correctly stored.Watch out for the quality of the ingredients.Monitor stock and place orders when are shortages.

Mafra, Portugal

Final review of product quality and classification as defective product or ready for delivery to the client.Separation of finished product according to their type.Packaging of finished product indicating the costumer’s name and the number of pieces.Statistics of the number of parts delivered to the client.Preparation of defective parts for reprocessing.

Havana, Cuba

Preparation of Manuals, regulations and procedures for the Quality Management System of the companyDefinition of processes and their relationships for the implementation of the Quality Management SystemApplication of techniques for the elaboration of the company's strategyReview and control of R&D projects

Havana, Cuba

Study of Work Organization in Café Selecto,CUBACAFÉ.Diagnosis of the Occupational Health and Safety activity at the PALCO Group Central Office.Support in the implementation of the Quality Management System at Inglaterra Hotel.Study of Work Organization in DESOFT Habana.

Ciudad De La Habana, Cuba

Assistance to individual visitors or in groups interested in the facility for holding events. Responsible for the presentation of the different possibilities.Participation in the preparation of offers for events, presentation of these offers and follow up on what has been agreed until its fulfillment.Elaboration and distribution of promotional materials.Planning, hiring and control of promotional activity in digital media.Review of the presentation of the restaurant on social networks: Facebook, Twitter, TripAdvisor.Preparation of statistical records and preparation of reports.Management of installed capacity by attending reservations.

Havana, Cuba

Coordination with firms and companies the holding of events. Guarantee attention to important people or groups visiting the facility.Participation in the hiring of Hotel capacity.Address customer concerns or needs immediately and check that they have been resolved by the corresponding area.Investigate and analyze the factors, phenomena and the situation presented by the tourism market; formulate short, medium and long-term forecasts; assess the interests of travel agencies.Attend familiarization groups, accredited journalists from the national and international press and other personalities.Prepare and distribute promotional materials and media.Carry out, disaggregate and control the annual offer plan for the commercial area.Participate in the activities of the negotiation bureau with tour operators and travel agencies.Carry out the hiring of artistic staff that guarantees recreation in the Hotel.

Havana, Cuba

Determine the Business Portfolio of the department through market studies and carry out an economic feasibility study with potential businesses.Carry out the study and review work of the project documentation and participate in the technical preparation and the scope of all the work that includes the preparation of budgets and schedules.Participate in the preparation of each employment contract and keep track of the documentation for the execution of the works.Review physical progress of the Works to later prepare the certifications of works completed in the month; finally supporting the billing and collection management of each contract.