• CALENDAR & INBOX MANAGEMENT: Efficiently coordinate the CEO’s calendar, manage email inbox, and handle client inquiries, ensuring timely scheduling and communication.• PROJECT MANAGEMENT: - Facilitate client onboarding process, ensuring all necessary steps are completed and Asana spaces are created, and coordinating with team members. - Collaborate with the CEO to delegate non-CEO business responsibilities to the team. - Assist or take over the CEO’s administrative tasks as needed.• PODCAST MANAGEMENT: - Oversee podcast operations, including episode scheduling, guest intake, and form handling. - Research podcast swap opportunities and manage podcast uploads to Buzzsprout. - Publish episodes on time, update the website, and write & distribute podcast newsletters.• SOP CREATION: Develop, organize, and oversee Standard Operating Procedures (SOPs), ensuring quality control and timely updates for optimized business workflows.• AI-POWERED AD COPY: Utilize ChatGPT to generate persuasive ad copy that captures attention and drives action.• BUSINESS SYSTEMS DEVELOPMENT: Establish, automate, and maintain key business systems, including scheduling, onboarding, and Asana project management to streamline operations.• VIDEO AD CREATION: Produce video ad reels that capture brand essence and engage target audiences across platforms.• DATA MANAGEMENT: Configure Google Analytics 4 and Facebook Pixel across platforms to accurately track and analyze advertising data.• COURSE & PAYMENT INTEGRATION: Manage Kajabi courses, connecting them to ThriveCart through Zapier integrations to streamline checkout and enrollment processes.• TRAINING: Onboard and train new team members, providing ongoing support and guidance to ensure a smooth transition.

• FACEBOOK ADS MANAGEMENT: I create and manage effective Facebook ads to drive results.• DATA COMPILATION & REPORTING: I analyze ad data and create bi-weekly reports for performance evaluation.• AD TARGETING & RESEARCH: I conduct research for ad targeting and optimize ad copy to maximize results.• AI-POWERED AD COPY: I utilize ChatGPT to generate persuasive ad copy that captures attention and drives action.• SOP CREATION: I develop Standard Operating Procedures to optimize and streamline business processes for maximum efficiency.• ENGAGING VIDEO EDITING: I edit captivating videos for reels and website lead magnets.

• Performs intake to determine appropriate course of action, conducting investigative steps to fully identify the issues, and researching product information, terms, conditions, contracts, etc., creating correspondenceas needed, processing complex and/or corrective actions online.• Communicates with others (including customers, merchants, clients, executives, agencies, regulators, bankers) and to ensure the resolution/negotiation of sensitive and/or time-critical matters.

• Receive escalated calls of high churn-risk customers with a key focus on creating client value and loyalty. • Retain customer base with a measured approach to cost of retention spend and balancing ARPU to ensure we remain profitable and positioned well in our journey to increase likelihood to recommend.

• Receive inbound calls from customers and assist them with their inquiries about billing, available plans, technical issues, and data usage and roaming.• Identify sales opportunities and be able to upsell new products and services.

• Monitors, evaluates and scores a specified number of calls each month in order to provide an overall assessment of call quality.• Scores are then entered into a database for tracking and reporting purposes.• Quality issues and performance measures are used to insure the highest level of customer service to customers while maintaining the integrity of the client• Provided one-on-one coaching and side-by-side evaluation on nesting agents.

• Receive inbound calls from customers and help them plan and book their hotel, flight, car and other travel services.• Probing clients to determine their needs and advising them on the best destinations, modes of transportations, travel dates, costs and accommodations.• Use promotional techniques and prepare promotional materials to sell itinerary tour packages.