Grace Fullerton Email & Phone Number

Calgary, Alberta, Canada

Victoria, British Columbia, Canada

• Provided assistance to over 150 members of the department with business travel and expense reports, ensuring compliance with accounting and company policies
• Directly assisted the Global Head ESG, Senior Managing Director of Active Internal Equities, and their direct reports with calendar management and minute-taking
• Coordinated team offsite events including: sourcing and set-up of venues, agenda creation, catering, and vendor communication
• Maintained payment and tracking of department invoices and subscriptions on a cyclical basis
• Acted as the Executive Assistant to the Global Head of Public Markets when Executive Assistant was away.

Victoria, British Columbia, Canada

• Created and scheduled engaging graphics sized for Instagram, Facebook, Twitter and LinkedIn while following the company style guide, leading to a 7% increase in shares and 240% increase in published posts
• Managed social media channels by responding to customer inquiries and comments in a friendly and professional manner, contributing to a 26% increase in followers across all channels
• Wrote copy for sales emails, product descriptions, and blog posts to best inform customers of promotions, new products, and the most effective way to prepare for emergencies
• Collaborated with co-workers to produce and film unpacking and how-to videos, contributing to a 144% increase in interactions across all channels

Calgary, Alberta, Canada

• Maintained and made changes to clients’ insurance policies as requested by brokers and underwriters.
• Processed over 150 cancellations and claims experiences letters weekly with a keen eye for detail and correctness
• Prepared and distributed correspondence to brokers and clients in a professional and friendly manner to build relationships and loyalty

Calgary, Alberta, Canada

• Efficiently completed and filed 88 employee timesheets for payroll in an organized and timely manner so pay cheques could be issued
• Collaborated with CEO for many personal assistant tasks such as emailing and answering/making phone calls to ensure the CEO’s time was well managed
• Developed invoices via MS Excel to be sent out to clients for the collection of money for services completed

Calgary, Alberta, Canada

• Retrieved and washed members clubs efficiently to ensure member satisfaction.
• Arranged around 100 golf carts/clubs every morning according to tee times to maximize ease of retrieval for members
• Communicated with members about the success/failure of rounds using customer service skills and knowledge of golf to establish relationships and good conversation with members

Calgary, Alberta, Canada

• Directed patrons to and from tables using an iPad to determine section availability while ensuring even workload among waiters
• Collaborated with kitchen and bar to assist waiters in delivery of food and drinks to tables
• Maintained high quality of food presentation in the expo section of the kitchen by ensuring proper garnishes are added to dishes before arrival at patrons’ tables

Calgary, Alberta, Canada

• Planned and delivered quality swimming lessons to children of various ages to build confidence, strength, and skills in a positive learning environment
• Monitored the safety of all guests in and around the swimming pool by constantly inspecting and evaluating the environment around me
• Performed first aid duties as needed to patrons while ensuring the comfort and proper care of the patron is of the upmost importance by implementing skills from first aid certifications

Calgary, Alberta, Canada

• Organized week-long recreational cheerleading and gymnastics camps by ensuring quality lesson plans were made in advance that ensured the safety, enjoyment, and engagement of all campers
• Maintained relationships with parents to communicate the progress of their children to assure parent involvement
• Collaborated with other coaches to run efficient rotation cycles between stations to make the best use of the gym layout and the campers time

Calgary, Alberta, Canada

• Initiated approximately 125 daily sales transactions by welcoming customers and ensuring their experience was satisfactory and then efficiently scanned and bagged purchases to complete customer experience
• Maintained store upkeep by ensuring products were placed in an organized fashion that maximized ease of identification and selection
• Communicated with coworkers via walkie-talkie to deliver speedy responses that enhance customer service