I currently work as a Territories Coordinator at Reed Elsevier, where I oversee workflow efficiency and outcomes in assigned territories. My role involves building customer relationships, collaborating across departments to maintain service levels, managing contracts, and leading projects. I also handle database management, troubleshoot issues, respond to customer inquiries, and document key information to ensure smooth operations and customer satisfaction.

As a former Customer Solutions Specialist at Reed Elsevier PH, I ensured accurate and timely distribution of notices to insurance carriers by meticulously verifying lender addresses. I focused on maintaining high precision in address validation to facilitate prompt notice dispatch. I collaborated with internal teams to streamline address verification processes, emphasizing the importance of accuracy and timeliness to meet insurance client requirements. This experience significantly enhanced my attention to detail and organizational skills in the insurance industry.

As a Freelance English Second Language Teacher at Engoo, I conducted customized English classes for students worldwide, with a focus on the Japanese demographic. Using Engoo's platform, I delivered interactive lessons tailored to various proficiency levels and learning styles. I created personalized lesson plans, utilized innovative teaching methods, and integrated multimedia resources for engaging learning experiences. I covered grammar, vocabulary, pronunciation, and conversation skills to enhance students' English fluency and confidence. Embracing cultural diversity, I fostered a collaborative and inclusive learning environment that promoted cross-cultural understanding and appreciation among students.

As a Senior Customer Service Representative at Concentrix, I managed major bank accounts, handling inquiries from customers across the United States regarding credit card accounts. I also served as a subject matter expert, clarifying complex inquiries and providing guidance on account-related matters. I fostered collaboration by supporting and mentoring fellow representatives, contributing to improved team efficiency and maintaining high-quality service standards.