• Manage account operations for 119 clients across the northeastern US, including 17 Fortune 100 clients. Expanded a $2.3 million book of business through strategic client visits, exceptional customer service, and active participation in industry events and trade shows.• Exceeded sales target by 10% in FY22/23 through diligent management of sales pipeline, client retention management, and innovative marketing strategies. Drove sales of a comprehensive suite of products and services, including a map-based risk portal, by effectively building strong client relationships.• Hand selected by GM to move from security to sales position based off demonstrated professionalism and client feedback. Later promoted to oversee a larger sales territory based on continued performance.

• Managed 24/7 security assessments and support for aviation and maritime clients globally. Developed client engagement strategies through security webinars, insight reports, and sales support.• Led and mentored a team of 19 security specialists, enhancing their proficiency in intelligence tools to effectively monitor global developments and emerging threats, and deliver expert-level analysis to clients.

-Oversee the 24/7 delivery of security assessments, advice and alerts dedicated to providing ongoing support to commercial, business, and general aviation and luxury yachting clients around the world. -Provide training and mentorship to a team of 19 security specialists to ensure they are equipped to monitor global developments and emerging threats, and then provide expert level analysis to clients. -Drove a +26% year-over-year increase in security cases and a 36% increase in alerts through continual analysis, process refinement, and client engagement while ensuring standards for quality and speed of service were maintained. Innovated new ways to engage with clients through security webinars, insight reports, and sales support engagements.

• Led store operations generating $57 million annually, overseeing training and development of 25 executives and 500+ employees. Focused on talent development and operational improvements to drive sales and enhance customer experience.• Efforts resulted in an overall increase of store performance by more than 300 places over a five- month period when ranked against other Macy’s stores.

Held multiple assignments and completed two deployments. Key achievements include:• Led a battalion intelligence section on a unit deployment to the Middle East. Supervised the creation of more than 90 daily intelligence briefs and 30 in-depth projects in support of contingency and crisis response operations across the region. Briefs enabled senior leadership to make rapid and accurate decisions about the employment of a 2,000+ person unit across multiple combat zones. • Trained a section of 30 Marines in the skills of intelligence collection and analysis, including how to interpret and represent geospatial intelligence for briefings. Successfully guided them through eight weeks of rigorous training exercises in preparation for a unit deployment. • Supervised the production of 135 intelligence projects and briefs for a squadron deployment to the Middle East, providing daily briefs to pilots and senior leadership to ensure safe conduct of missions and refinement of tactics and training. • Leveraged technology to develop procedures for the tracking of hostile enemy aircraft in the Persian Gulf; briefed general officers on these observations and ensured rapid collection, analysis, and dissemination of findings.