Grace G. Email & Phone Number

Portsmouth, Nh, Us

Portsmouth, New Hampshire, United States

- developed and motivated staff and volunteers to provide the highest level of customer service and to maximize sales- sought out and developed networking opportunities in the community to increase the store's customer base and ensure that Ten Thousand Villages has a presence in the community- with assistance of manager, effectively managed store operations and payroll, so that in conjunction with sales, the store is profitable- delivered appropriate and informative presentations to… Show more - developed and motivated staff and volunteers to provide the highest level of customer service and to maximize sales- sought out and developed networking opportunities in the community to increase the store's customer base and ensure that Ten Thousand Villages has a presence in the community- with assistance of manager, effectively managed store operations and payroll, so that in conjunction with sales, the store is profitable- delivered appropriate and informative presentations to community groups that will increase the local presence of the store- managed day-to-day operations including inventory levels, visual merchandising and marketing standards and accurate financial reporting- recruited and developed volunteers- maintained a presence on the sales floor that contributes to sales and to the growth of the sales staff by modeling the standards in the Ten Thousand Villages selling process - anticipated and resolved customer service issues- performed opening and closing procedures including balancing registers, accurately completing opening and closing paperwork, ensuring store is locked and money is secured, ensuring lights and electrical devices are turned off at night, and taking deposits to the bank- maintained awareness and communication of store metrics including sales goal, conversion rate goal, dollars/transaction goal and meet goals through excellent customer service and effective selling techniques- scheduled the store team to ensure consistent coverage of the sales floor and plan and schedule store staff meetings- maintained an awareness and control of loss prevention through attentive customer service- delegated and participated in routine store tasks, including maintenance of displays and back office, receiving, pricing and stocking orders, and completing timely and appropriate floor moves Show less

Porstmouth, New Hampshire

- Perform extensive training to new team members- Started and continue to manage store Instagram page, as well as manage the Facebook page- Conduct store inventories on a regular basis - Provide customer service, quickly build rapport, and teach customers about the company's mission as a fair-trade store and a non-profit- Knowledgeable in the extensive products from various countries, artisan groups who created them, and the materials they are made of- Create festive and… Show more - Perform extensive training to new team members- Started and continue to manage store Instagram page, as well as manage the Facebook page- Conduct store inventories on a regular basis - Provide customer service, quickly build rapport, and teach customers about the company's mission as a fair-trade store and a non-profit- Knowledgeable in the extensive products from various countries, artisan groups who created them, and the materials they are made of- Create festive and attractive window displays- Merchandise and display maintenance Show less

York, Maine

• Caring for various historical objects• Extensive knowledge using PastPerfect Museum Software• Providing objects with proper storage, protection and identification• Bettering the organization of the museum's collection• Inventorying the museum's collection• Updating object catalog records • Maintaining and properly checking on objects on display in an exhibition• Reporting to the Museum's Collections Manager

Portsmouth, New Hampshire

• Solely ran pop-up shop • Merchandise and display maintenance • Quickly solved problems• Learned small business POS system (Shopify)

Portsmouth, New Hampshire

• Assisted in floor, merchandising and display maintenance• Provided customer service • Assembled various home products

Certificate, Graphic Design

Bachelor Of Arts (B.A.), Art History, Criticism And Conservation

Activities and Societies: Summa Cum Laude. Studies included winter term abroad in Rome, Italy, studying Roman art and architecture.

Associate'S Degree, Fashion Business Management

Activities and Societies: As a fashion business management major, I studied fashion advertising and marketing, product development.

High School Diploma

Activities and Societies: Marketing and Sales, Webpage Design, Graphic Design, Track, Crew(Rowing), Eco Club, Ski Club