Greg Fliearman, Itilv3 Email and Phone Number
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Greg Fliearman, Itilv3 personal email
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It is my goal to continue to be a part of a growing organization that understands the value and importance of producing strong business outcomes. It is my desire to assist in leading a company in delivering and managing technical services to provide a flawless user experience that creates invaluable benefit to clients and customers.All of my past experiences have had one key component in common; delivering business value to the customer through consistent exceptional operational execution for all elements of a technology solution.I am an Information Technology professional with 25 years of experience in various roles.Over the course of those years I have worked in a variety of industries; - Precision Manufacturing - US Marine Corps Communications/Electronics - Cellular Communications - Insurance and Financial Services - Management Consulting Services - Direct Marketing - IT Managed Services and Commercial Data Center Co-location - Industrial Laundry/Uniform Rental Services - Enterprise IT Managed ServicesDuring my career various responsibilities have included but are not limited to: Resource planningData Center operationsNetwork administrationServer administrationVendor relationship managementCustomer relationship managementStrategic planningProject managementPresentation skillsOral and written communicationProblem solvingTroubleshootingSituation managementStaff performance assessmentsReporting and budgeting
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Delivery ManagerStreamline Cpq Oct 2020 - PresentMadison, Wi, UsIn this role I have the privilege of working closely with both our amazing Oracle CPQ Cloud experts as well as our clients to make sure that the results of our professional services implementation efforts align to their expected business outcomes.This role allows me the opportunity to learn so much about the important elements of our clients sales engagement process and the variety of data elements that are essential to effectively configuring, pricing and quoting their products and services to enable them to have a successful business transaction with their customers.
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Solutions Architect - Managed ServicesPresidio Sep 2020 - Oct 2020New York, Ny, UsAs a subject matter expert, I assist clients with understanding their business challenges and partnering with them to develop an appropriate solution that will enhance their use of technology services in order to improve their business operations and achieve specific business outcomes.Key Responsibilities: - Develop and execute a solution strategy and business plan that support product growth for assignedverticals.- Act as visionary and strategist for solution areas leading to new solutions and service delivery contracts.- Maintain focus on market landscape for alignment with solution direction, vendors, and methodologies.- Provide expertise to identify and translate system requirements into Managed Services documentation and defined Statements of Work (SoW).- Serve as a Subject Matter Expert to help identify and qualify business development opportunities.- Develop and maintain regional relationships within the assigned regions and technology vertical.- Build and maintain a repository of deliverables, methodologies, and business development documents.- Interface and coordinate tasks with internal and external technical resources.- Mentor and guide engineer resources through the solution development process. -
Principal Consultant - Support & Managed ServicesPds Sep 2017 - Aug 2020Oconomowoc, Wi, UsAs the Principal Consultant for the PDS Support and Managed Services solutions, I have the unique opportunity to work closely with both our internal technical resources as well as our fantastic customers to create and develop the essential IT Support and Managed Services that companies need in today's competitive market. -
Director Of Service OperationsPds Dec 2015 - Sep 2017Oconomowoc, Wi, UsIn this role I have responsibility for our IT Services Operations which includes Level 1 Help Desk/Service Desk, Level 2 Systems and Application Administration, Level 3 Systems Engineers and Application Architects.I also provide direction to our Client Management Team that delivers post sales operational oversight to our customers.
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Director Of Support ServicesPds Mar 2014 - Dec 2015Oconomowoc, Wi, UsThis role owns the full life cycle of the Service Desk domain with a focus in the following areas: understanding/meeting client expectations, client on-boarding, ongoing client support, client retention/satisfaction, and increased client revenue growth year over year. The Service Desk Director is responsible for determining how to bring the best of PDS Service Desk to the client. This role is the hub of managing the client critical activities for all PDS clients.The Service Desk Director will work closely with clients to continually define the best way to consume PDS Support Services. It is critical for this individual to enter client engagements in the early stages of on-boarding to help identify and communicate optimal service offerings based on a solid appreciation of the clients’ business goals and issues, and understanding of the technology.This is done by supporting the Support Services team members in executing the various client commitments. The Director of Service Desk ensures client growth and that engagements stay on track and focuses on delivering business value to the clients. This role will also coach and mentor Service Desk team members to deliver secure, compliant offerings and best in class services.
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Customer Service Manager - Central RegionOneneck It Solutions Jan 2014 - Mar 2014Madison, Wisconsin, UsOur philosophy is simple: It's not just about best-in-class technology, it's also about relationships. At OneNeck® IT Solutions, our commitment is to be an expert provider of tailored, end-to-end enterprise-class IT solutions for mid-market and enterprise companies through high-touch customer service. Through a single point of accountability, OneNeck offers a full suite of IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top tier data centers.As the person responsible for our Customer Management team in the Midwest Region, it is my job to deliver the best possible customer experience possible leveraging our vast array of skilled technical resources combined with our 5 star Customer Support Technicians and exceptional Service Account Managers to insure that our services consistently exceed our customers expectations. -
Customer Service Manager - Hosted And Managed Services (Hms)Tds Telecommunications Corp. May 2012 - Jan 2014Madison, Wi, UsAs part of a new division for TDS Telecom, the Hosted and Managed Services group, located in Madison WI is focused on providing world class IT Managed Services to our customers across our several Tier II and Tier III Data Centers in MN, WI, IA and AZ.As the person responsible for the Customer Service Department, It is my job to deliver the best possible customer service experience leveraging our 5 star Customer Support Technicians and exceptional Service Management teams. -
Customer Service ManagerVector Internet Services Inc. (Visi) Oct 2011 - May 2012I have recently been asked to over see VISI's Customer Service organization. This team provides post sales customer support which includes our Level 1 and Level 2 support techicians as well as our Service Order Management Team, that provisions services for new customers and aids them in the onboarding process.
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Solutions ArchitectVector Internet Services Inc (Visi) Dec 2010 - Oct 2011Solutions ArchitectParticipate in sales calls to ensure a successful sale and implementation process; Provide professional consulting services to support the sales process; and develop and present technical documents, diagrams and proposals. Duties and ResponsibilitiesWork with VISI Sales Representatives on joint account calls, account planning, and proposals. Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings. Stay current on industry trends, along with new products and services. Develop solid client relationships. Solve client problems by working closely with other members of the sales team and colleagues from a range of departments. Travel occasionally to meet with clients or present at industry trade shows. Implement projects as assigned by the Sales Manager. Work with the Product Management and Engineering department to identify new technologies, services, and products for VISI. Work with vendors and potential vendors in the development and/or deployment of technical services for VISI. Provide specialty consulting in areas such as data center services, managed hosting, security, network design, routing, disaster avoidance and recovery planning and other Internet-relating topics. Work with the Marketing department in the development and presentation of technical documents, articles, and speaking engagements. Function as a liaison between the Product Management, Sales and Engineering departments in the design and implementation of solutions for customers. -
Technical Services ManagerG&K Services May 2006 - Oct 2010Minnetonka, Mn, UsProviding ongoing IT Infrastructure Service availability and optimization to over 150 G&K plant and branch locations across the United States and Canada. These IT Infrastructure included management of all elements of the IT Service capability (people, process and tools).These responsibilities covered both the corporate office as well as all off-site remote partners/vendors and field locations.Data Center Facilities: Onsite and offsiteNetwork: WAN, LAN, WLANStorage: NAS, iSCSi, Fibre ChannelServer Compute: Physical, VirtualEnd User Technologies:Desktop, Laptop, Mobile Device (Motorola)Automation Technologies: Bar Scanners, RFIDSecurity: Physical, Logical -
Service Account Manager (Sam)Cdw (Formerly Berbee) Jul 2005 - May 2006Vernon Hills, Il, UsAs the Service Account Manager for the companies largest Managed Services client at the time, I worked closely with the client's IT organization to understand their tactical IT services needs in order to enable them to achieve their strategic business objectives.This required a broad understanding of the clients organization, the technologies being used and how they leveraged these elements to assist them in the design and delivery of an essential portfolio of IT services to their user community. -
Senior Network Administrator - Team LeadScout Media Network (Formerly North American Membership Group - Namg) Mar 2001 - Jun 2005UsAs the Team Lead for the IS department Infrastructure group, I made certain that projects where meeting the established delivery dates. I also provided ongoing assistance with the elimination of roadblocks such as resource constraints and conflicting priorities to allow the team to focus on the work at hand. -
Network Operations AnalystEndurant Business Solutions Mar 1999 - Feb 2001Eden Prairie, Mn, Us -
Systems Analyst/Lan AdministratorIng (Formerly Reliastar Investment Research Inc. - Riri) Feb 1995 - Mar 1999Amsterdam, North Holland, NlI was a LAN Administrator and Systems Support Analyst at ReliaStar Investment Research, Inc. (Formerly Washington Square Capital, a Northwest National Life Company) -
Field Radio Operator/Reserve Network AdminUnited States Marine Corps Jul 1993 - Aug 1997Washington, Dc, UsMilitary Police Company (MAR4RES) - Ft. Snelling Navy/Marine Reserve - Mpls/St. Paul MNI was a member of the Headquarters Platoon, providing various AM/FM communications support for the Military Police line platoons. During that time I also attended the Close Quarters Battle School in Chesapeake Bay Virginia, and began to learn some of the skills used by MP's, such as PR24 training, inmate processing, as well as expanded my knowledge and experience with various weapons systems.At the time I was working for various civilian companies doing PC support, System and Network Administration. I was asked in 1996, to attend the Reserve Networking school at Richards Gebhar Air-Force Base in Kansas City. This allowed me to assist with ongoing support and administration of the Windows NT 4.0 Domain, as well as the Lotus Notes 4.5 infrastructure for the Reserve Center in Minneapolis St. Paul.After leaving the Marine Corps I continued my career in communications/networking and general information technology management. -
Field Radio Operator (2531)United States Marine Corps Sep 1991 - Jun 1993Washington, Dc, UsWhile stationed with Detachment 1 Comm Company Headquarters Service Battalion - Fort Wayne, IN.I was a member of the 1st Platoon, providing various AM/FM communications support. In July of 1993 I relocated from Fort Wayne, Indiana to Minneapolis Minnesota, where I was attached to Military Police Company MAR4RES.
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Order Processing RepresentativeAt&T Wireless Jul 1993 - Feb 1995Dallas, Tx, Us
Greg Fliearman, Itilv3 Skills
Greg Fliearman, Itilv3 Education Details
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Normandale Community CollegeGeneral -
Marine Corps War CollegeComputer Network Administration
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Purdue University Fort WayneComputer Science
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Marine Corps War CollegeCommunications And Electronics
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Carroll High SchoolGeneral Education
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Otsego High SchoolGeneral Education
Frequently Asked Questions about Greg Fliearman, Itilv3
What company does Greg Fliearman, Itilv3 work for?
Greg Fliearman, Itilv3 works for Streamline Cpq
What is Greg Fliearman, Itilv3's role at the current company?
Greg Fliearman, Itilv3's current role is A Service Delivery and Customer Experience focused solutions professional.
What is Greg Fliearman, Itilv3's email address?
Greg Fliearman, Itilv3's email address is gf****@****isi.com
What is Greg Fliearman, Itilv3's direct phone number?
Greg Fliearman, Itilv3's direct phone number is +126256*****
What schools did Greg Fliearman, Itilv3 attend?
Greg Fliearman, Itilv3 attended Normandale Community College, Marine Corps War College, Purdue University Fort Wayne, Marine Corps War College, Carroll High School, Otsego High School.
What are some of Greg Fliearman, Itilv3's interests?
Greg Fliearman, Itilv3 has interest in Children, Human Rights, Economic Empowerment, Triathlons, Science And Technology, Martial Arts, Swimming, Animal Welfare, Crossfit, Bicycling.
What skills is Greg Fliearman, Itilv3 known for?
Greg Fliearman, Itilv3 has skills like Data Center, Cloud Computing, Managed Services, Troubleshooting, Vendor Management, Information Technology, Management, Technical Support, Leadership, System Administration, Network Administration, It Management.
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