Quality Assurance Engineer Iii
CurrentLog and inspect all Field Returns and Line Rejects received from customer locations. It Is then my responsibility to determine if the product has no apparent defect (NAD) or if there is a legitimate complaint. If there is a legitimate complaint; I would continue the tear down analysis to determine the root cause of the failures. That is then followed by corrective action(s) along with a containment and implementation plan. For many Tier 1 customers with a warranty contract, I would then create a Field report or Pareto report to share our findings. All of this is done in parallel with implementing the appropriate actions required for containment, corrective actions to resolve the issue, and preventative measures to stop the issue from re-occurring.