Ola, Glydel here!I’m all about turning ideas into reality and making sure everything runs like clockwork behind the scenes. With years of experience in managing teams, streamlining operations, and keeping projects on track, I’ve had the privilege of working across different industries, helping brands and businesses hit their goals. I’m passionate about creating systems that work, whether it’s overseeing day-to-day tasks or handling long-term strategy.Over the years, I’ve been involved in everything from customer service to retail management, giving me a well-rounded view of how to connect with people and deliver results. My background has equipped me with the skills to not only lead a team but also ensure that we’re always pushing towards success, no matter how challenging the project.At Ola Creatives, where I serve as Chief Operating Officer, we take pride in crafting bespoke marketing strategies that actually resonate with audiences. We’re not just about pretty designs or catchy ads—we focus on real connections and genuine engagement. Our team works hand-in-hand with brands to elevate their presence, be it through stunning web design, strategic content, or growth marketing. If you're ready to bring your brand to life in ways that matter, let's talk!
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CopywriterOla CreativesMakati, Ncr, Ph -
Department HeadRustan Commercial Corporation Mar 2024 - PresentMakati, National Capital Region, Philippines -
Assistant Store ManagerMango Sep 2023 - Mar 2024Manila, National Capital Region, Philippines- Managed all aspects of the store, including staff supervision and inventory control, while seamlessly handling additional responsibilities during the search for a new store manager to ensure smooth daily operations.- Revamped store layouts to create an inviting shopping experience, encouraging customers to explore different sections.- Monitored inventory levels to keep displays fresh and engaging, rotating products to highlight bestsellers and new items.- Prepared weekly and monthly performance summaries for management, highlighting key metrics and areas for improvement.- Handled all administrative tasks and worked closely with mall admins to ensure smooth operations.- Managed all business permits and store insurances to ensure compliance and smooth operations. -
Management TraineeMango Jul 2022 - Nov 2023Metro Manila, National Capital Region, Philippines- Oversaw daily store operations independently, managing inventory, creating staff schedules, and providing excellent customer service to keep everything running smoothly.- Led the team by training and supporting coworkers, creating a friendly and productive atmosphere.- Improved inventory processes, which helped reduce errors and made operations smoother for everyone.- Shared insights with management, helping improve our strategies and overall store performance. -
Business TranscriptionistCivicom, Inc. Jan 2022 - Jul 2022Ayala Alabang- Transcribed audio recordings from meetings and interviews into clear, readable documents, capturing all important details.- Met tight deadlines by organizing tasks effectively, consistently delivering work on time.- Adapted to industry-specific language to accurately reflect the content of specialized discussions, whether legal, medical, or corporate.- Organized digital files for easy access, streamlining the workflow for myself and the team. -
Customer Service SpecialistTaskus Apr 2018 - Dec 2021Imus, Calabarzon, Philippines- Managed high-volume customer interactions, consistently meeting or exceeding service level agreements (SLAs) and response time goals.- Utilized a unified support system to track customer interactions, allowing seamless transitions between chat, email, and phone support.- Worked closely with delivery drivers and restaurants to resolve any delivery challenges quickly.- Assisted restaurant partners with app-related issues, providing clear instructions to troubleshoot and resolve technical problems quickly.- Provided step-by-step guidance on optimizing menu listings and promotions within the app, leading to increased visibility and sales. -
Customer Service SpecialistIqor Aug 2016 - Apr 2018Dasmariñas, Calabarzon, Philippines- Provided exceptional customer support by handling inquiries related to billing, service plans, and technical issues across multiple channels, achieving a customer satisfaction score - Utilized CRM software to track and manage customer interactions, ensuring accurate documentation and follow-up on all inquiries.- Maintained high call volumes, meeting departmental KPIs, and service level agreements, leading to increased customer satisfaction and repeat business.- Provided easy-to-follow solutions for customers experiencing technical issues with internet and mobile services, resulting in a decrease in customer support call volume. -
Local Store MarketingMcdonald'S Jul 2014 - Aug 2016Dasmariñas, Calabarzon, Philippines
Glydel Garcia Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Glydel Garcia
What company does Glydel Garcia work for?
Glydel Garcia works for Ola Creatives
What is Glydel Garcia's role at the current company?
Glydel Garcia's current role is Copywriter.
What schools did Glydel Garcia attend?
Glydel Garcia attended Cavite State University.
Not the Glydel Garcia you were looking for?
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GLYDEL GARCIA
Freelance/Va Bookkeeper, Finance, Accounting, Account Payable, Account Receivable, Data Entry, Invoicing And Admin Assistant Role.Manila -
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