Glydel Garcia Email & Phone Number

Makati, Ncr, Ph

Makati, National Capital Region, Philippines

Manila, National Capital Region, Philippines

- Managed all aspects of the store, including staff supervision and inventory control, while seamlessly handling additional responsibilities during the search for a new store manager to ensure smooth daily operations.- Revamped store layouts to create an inviting shopping experience, encouraging customers to explore different sections.- Monitored inventory levels to keep displays fresh and engaging, rotating products to highlight bestsellers and new items.- Prepared weekly and monthly performance summaries for management, highlighting key metrics and areas for improvement.- Handled all administrative tasks and worked closely with mall admins to ensure smooth operations.- Managed all business permits and store insurances to ensure compliance and smooth operations.

Metro Manila, National Capital Region, Philippines

- Oversaw daily store operations independently, managing inventory, creating staff schedules, and providing excellent customer service to keep everything running smoothly.- Led the team by training and supporting coworkers, creating a friendly and productive atmosphere.- Improved inventory processes, which helped reduce errors and made operations smoother for everyone.- Shared insights with management, helping improve our strategies and overall store performance.

Ayala Alabang

- Transcribed audio recordings from meetings and interviews into clear, readable documents, capturing all important details.- Met tight deadlines by organizing tasks effectively, consistently delivering work on time.- Adapted to industry-specific language to accurately reflect the content of specialized discussions, whether legal, medical, or corporate.- Organized digital files for easy access, streamlining the workflow for myself and the team.

Imus, Calabarzon, Philippines

- Managed high-volume customer interactions, consistently meeting or exceeding service level agreements (SLAs) and response time goals.- Utilized a unified support system to track customer interactions, allowing seamless transitions between chat, email, and phone support.- Worked closely with delivery drivers and restaurants to resolve any delivery challenges quickly.- Assisted restaurant partners with app-related issues, providing clear instructions to troubleshoot and resolve technical problems quickly.- Provided step-by-step guidance on optimizing menu listings and promotions within the app, leading to increased visibility and sales.

Dasmariñas, Calabarzon, Philippines

- Provided exceptional customer support by handling inquiries related to billing, service plans, and technical issues across multiple channels, achieving a customer satisfaction score - Utilized CRM software to track and manage customer interactions, ensuring accurate documentation and follow-up on all inquiries.- Maintained high call volumes, meeting departmental KPIs, and service level agreements, leading to increased customer satisfaction and repeat business.- Provided easy-to-follow solutions for customers experiencing technical issues with internet and mobile services, resulting in a decrease in customer support call volume.

Dasmariñas, Calabarzon, Philippines