Giancarlo Garzón Email & Phone Number

Over 17 years’ experience within a customer focused role, with a track record of delivering consistent first class of service in Operations arena. Successful at building high-performance teams and supporting organizational development and employee engagement.An engineer - MBA professional seeking to develop further his career within Customer Relationship Management and Operations.Analytically minded has both practical and theoretical experience implementing ITIL & eTOM models and best operation practices, developing functional and technical processes for operating customer-centered IT/Telecom companies, leading Enterprise Risk Management assessments and service assurance planning.Energetic and highly motivated leader, strong technical skills and extensive management experience collaborating with internal and external teams to enhance and improve our customer's experience by defining requirements, setting expectations, selling ideas and value, and supporting clear communication to address customer needs.Forward thinking problem solver with demonstrated exceptional interpersonal communication. Core set of skills including:- Strong senior management experience with leading large teams of technical, skilled individuals across multiple geographies- Deep experience designing, maintaining & operating broadcasting networks- Deep experience designing, maintaining & operating terrestial & sub-marine fibre optic and external plant networks- Solid understanding of Computing services, Hosting & Data Centre networks- Strong customer advocacy with experience of representing a business delivery & operations organisation to key external parties- Ability to understand & drive business adoption of evolving Telecommunication Industry technologies & products to ensure a growing, attractive, and profitable business

Listed skills include Telecomunicaciones, Telecommunications, Negotiation, Team Leadership, and 9 others.