G. Chapa Malshani Email & Phone Number

Al Barsha 01 Dubai, UAE

• Greeted customers to the store, following through on requests.
• Ensured the shop floor was maintained to a high standard and all merchandise was displayed neatly at all times, especially during busy periods.
• Carried out all transactions on cash register, including cash, checks, card payments, and refunds or exchanges.
• Regularly trusted to open and close store, including balancing the cash drawer.
• Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with manager's approval.

Sri Lanka

• Resolve customer inquiries via phone and email, consistently achieving the targets
• I have improved system for following up with unsatisfied customers to recall back up to 20%.
• Trained and mentored few new employees on customer care services.
• Proposed more efficient solution to handle the application to reduce average customer time.
• Achieved 98% customer satisfaction ratings.

Colombo, Western Province, Sri Lanka

I am an energetic person with good customer service and communication skills.

Sri Lanka

• Performed multiple data mining tasks, identified and evaluated sales and market trends, and worked on the development of new, more efficient data analysis processes.