Githinji Githinji Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

- Building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions..- Offering technical acumen with strong communication skills to help customers understand product offerings.-Developing customised proposals that demonstrated a clear understanding of client requirements and offered compelling.

-Account retention - working with key stakeholders in resigning existing accounts and extending their agreements by up to 5 years.-Managing a diverse portfolio of more than 50 accounts while ensuring timely communication and effective problem resolution.-Proven time management and organisational skills honed by managing up to 10 projects simultaneously.

Melbourne, Victoria, Australia

• Understanding of telephony systems,LTE and data networking (L3 and L2 networking, transport technology, and routing protocols).
• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
• Increased project efficiency by streamlining processes andimplementing innovative solutions.
• Reduced project timelines with proactive planning and close monitoring of progress.
• Coordinated cross-functional teams, fostering collaboration to achieve project goals.

Melbourne, Australia

• Improved customer satisfaction by promptly addressing and resolving technical issues.
• Streamlined help desk processes for increased efficiency and faster response times.
• Enhanced IT support with comprehensive documentation of common issues and resolutions.
• Reduced downtime, diagnosing and troubleshooting hardware and software problems.
• Collaborated with cross-functional teams to address complex system-wide issues.
• Developed strong working relationships with clients, providing exceptional customer service.

Melbourne, Australia

Bridging the gap between a customer and a product. This is mainly achieved by connecting and building relationships with customers by informing them about the product.

Bachelor Of Business, Information Systems

Vce Certificate