Githinji Githinji Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Building rapport and maintaining loyal customer relationships through understanding needs and creating individual solutions. .- Offering technical acumen with strong communication skills to help customers understand product offerings.-Developing customised proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.-Delivering technical sales presentations to prospects and presented benefits and value of products.-Establishing long-term relationships with key clients and IT partners for repeat business and referrals, cultivating a strong network within the industry.

-Account retention - working with key stakeholders in resigning existing accounts and extending their agreements by up to 5 years.-Managing a diverse portfolio of more than 50 accounts while ensuring timely communication and effective problem resolution.-Proven time management and organisational skills honed by managing up to 10 projects simultaneously with detailed technical requirements such as network upgrades and office relocations.-Increasing customer satisfaction by effectively addressing technical concerns and providing product recommendations.-Effectively collaborating with industry partners such as NBN, AAPT, Cisco and Telstra to ensure quality project delivery within the time, scope, and budget constraints.-Managing multiple senior stakeholders using effective communication and negotiation acumen to achieve project delivery outcomes.

Melbourne, Victoria, Australia

• Understanding of telephony systems,LTE and data networking (L3 and L2 networking, transport technology, and routing protocols).• Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.• Increased project efficiency by streamlining processes andimplementing innovative solutions.• Reduced project timelines with proactive planning and close monitoring of progress.• Coordinated cross-functional teams, fostering collaboration to achieve project goals.

Melbourne, Australia

• Improved customer satisfaction by promptly addressing and resolving technical issues.• Streamlined help desk processes for increased efficiency and faster response times.• Enhanced IT support with comprehensive documentation of common issues and resolutions.• Reduced downtime, diagnosing and troubleshooting hardware and software problems.• Collaborated with cross-functional teams to address complex system-wide issues.• Developed strong working relationships with clients, providing exceptional customer service.

Melbourne, Australia

Bridging the gap between a customer and a product. This is mainly achieved by connecting and building relationships with customers by informing them about the product.

Bachelor Of Business, Information Systems

Vce Certificate