Grant Glover Email & Phone Number

Manage projects in accordance with the Trust’s Health and Safety policy and defined standards to ensure compliance. Work safely at all times, ensuring the safety of others and contribute to safe working in all activities.• Capture project requirements, assess customer and stakeholder impact, and prepare a business case to justify investment in a project.• Develop, implement and monitor a schedule of project activities and key milestones to achieve the project objectives.• Provide financial and cost management, estimating and justifying project costs, whilst controlling expenditure and evaluating the outcomes.• Carry out budgeting and cost control. Estimate costs, develop and agree project budgets and control forecast and actual costs against the budgets.• Assign, lead and motivate the project team to ensure all project (time, cost, quality, health and safety and environmental and heritage) objectives are achieved.• Manage risks, issues and changes on the project.• Maintain communications with stakeholders and the project team/organisation to satisfy their differing needs.• Manage all contracts applicable to the project (e.g., NEC ECC, NEC PSC), administering all their aspects to ensure commercial control and compliance. Carry out the role of the Project Manager and Supervisor as defined in the NEC.• Handover and closure of the project in a controlled manner highlighting any areas for improvements or elements of good practice to be considered in future projects.• Provide environmental management by appraising the environmental impact of the project activities and ensuring that all controls and requirements are implemented and actioned. • Always display the Trust values and behaviours. Ensure that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

Accountable for the successful end to end delivery of client onboarding.• Responsible for managing expectations, communicating and executing through full delivery life cycle of delivery roadmap through an effective system of programme governance to internal and external stakeholders.• Pro-actively manage customer expectations and inter-dependencies.• Set out clear plans for mobilising each client (building or group of buildings) and agree these with internal delivery teams and external contacts (client, managing agents, subcontractors).• Project manage delivery of these plans, with transparent communication and reporting including risks, delays and changes in expected timings.• Run regular internal and external update meetings to review progress and agree actions to resolve any barriers / risks.• Identify solutions to issues by applying problem-solving techniques.• Obtain information from clients and their contractors as necessary to complete mobilisation.• Develop and continuously evolve tools and templates for planning, tracking and reporting progress clearly and concisely. Link these with key systems, in particular Salesforce, where appropriate.

 Demand planning & forecasting across BAU activities and all programme activity that impacts the Test Labs Working with programme teams, TLO and other key stakeholders to understand programme requirements and ensure the timely planning and delivery into the Test Labs Support the efficiency of processes that impact the Test Labs Cost Management – ensuring service delivers within budget and efficiency targets Stakeholder Management – provide advice, support and guidance on matters concerning the test lab service; working with DCC, Customers and DCC Service Providers, responding to issues, queries and complaints effectively and in a timely manner, escalating when necessary and ensuring corrective action is taken Service Performance - oversight of TLO performance and other expectations as per contract. Identify issues and emerging risks, taking swift action to resolve or escalate appropriately; Service Governance – agree Service Management reporting & governance processes and agree responsibilities within the TLO and DCC Proactively drive the Continuous Improvement agenda, ensuring that the TLO delivers service improvements and efficiencies throughout the term Service Transition - support the transition of test lab services into the BAU, including development of training/knowledge transfer strategy and handover of activities and knowledge Working closely with Testing Services and Test Assurance to ensure delivery of a high-quality service.

Leeds, United Kingdom

This varied role offers specialist metering and technical support to both the Sales and Operations teams with the aims of helping to maximise opportunities, reduce costs and improve customer experience.

Leeds, United Kingdom

My new role involves working with procurement to ensure that suitable commercial arrangements are in place with external third party service providers to confirm the resourcing requirements of the Domestic Change Plan can be met, and that they are fit for purpose and provide the best possible return on investment to the business.Working with Procurement I support the contract set up process on behalf of operations to negotiate suitable commercial terms, structure, SLAs and performance indicators for new contracts, and I have responsibility for maintaining a portfolio level view of performance against established contracts, acting as an escalation point to resolve any persistent or cross cutting issues being experienced by operations, programmes, and solution management by negotiating directly with third party providers.The role requires strong leadership and management skills, and a wide breadth of knowledge and experience including procurement and contract/performance management, programme and project delivery, release management, and solution architecture.

Leeds, United Kingdom

During this period I secured metering service contracts with many Blue Chip companies and I was the first person in the company to secure a 10 service contract with a customer when typically the maximum customers would sign up for would be 5 years. Some of my key high profile customers were; McDonald's, Network Rail, Thales and ABF.

Leeds

The purpose of the Smart Metering System (SMS) Technical & Testing Manager is to establish at an end point device level, a technical and testing capability to support activities across procurement, installation, data & communications. Work with external bodies, senior business leaders and Work stream Leads to develop.

Solihull

I wrote the tender and led the evaluation process with support from Procurement for the purchase of Domestic Smart meters and IHD's for R0. Post tender industry feedback from all participants indicated the npower Smart Meter tender was the most robust and searching of the big six Energy Suppliers.

In general the work involved following the New Product Development process to take an idea or concept from conception to launch. The highlight of this role was the development and launch of 500,000 energy monitors to support npower's CERT obligations. The product was delivered £3m under budget with a very low fault return rate of just 0.1%. Customer demand for the product was such that 90,000 units were sent to customers in the 1st week after launch.

Scarcroft, Leeds

In the previous role to this as Half hour Meter Operations Manager I successfully demonstrated how important it was for a metering business to keep abreast of new technologies to enable it to operate more cost effectively and at the same time attract new customers through innovative new service offerings. Indeed during my term as HHMO manager npower was the first in the market to offer GSM communications as standard and today GSM is ubiquitous throughout the industry.With my departure from HHMO the company recognised a need for a R&D manager to support HH operations and this became the role I occupied for a little over 2 years. The R&D role meant I was a key stakeholder in the evaluation and purchase of all new technologies and systems.

Leeds, United Kingdom

Capital and Operational budget control for a business with an annual turnover of circa £6m. Securing & managing annual Capital expenditure within budget. Strategy planning, recruitment, coaching & developing, risks & issues management, sub contractor / supplier contract management, managing relationships with regulators & industry bodies, Health & Safety, generation of and responding to tenders.

This role was temporary while preparations were being made for me to take up the Half Hourly Meter Operations Manager post.

Felixstowe, England, United Kingdom

I became the manager of the team I worked in and that team was responsible for installing and commissioning half hourly advanced metering in commercial businesses, grid supply points and power stations.After a management buy out my employment changed from Schulumberger to Actaris then the business was sold to Siemens. I elected to take redundancy rather than transfer over to Siemens.

Felixstowe, England, United Kingdom

In addition to my Meter Installation role I worked under contract for the electricity regulator Elexon where I had sole responsibility for auditing Half Hourly Advanced Metering installations across Scotland and the Scottish Islands. Two weeks per month were spent carrying out audits.Whilst in this role I was asked to assess how the auditing process could be improved and made more robust and I proposed a number of changes which were all taken on board and added to a new process.Also in this role as auditor occasionally I would be asked to test and assess metering installations anywhere in the UK where there had been a dispute between the customer and the regional electricity board. The outcome of these involved me settling the dispute for whichever party and providing tangible evidence to support the settlement. Often disputes of this nature involved significant sums of money owed from one party to the other.

Felixstowe, England, United Kingdom

Installation and commissioning of Half Hourly advanced metering systems in commercial businesses, grid supply points and power stations. I worked from home and covered the entire UK.

Bradford, England, United Kingdom

Carry out repairs and maintenance to forecourt equipment at vehicle fuel filling stations around the Yorkshire region.This was a 6 month post carried out while I was on resettlement leave from the RAF. On leaving the RAF I could either have chosen to train for a civilian job paid for by the MoD or, I could elect to take a civilian job although technically I was still employed by the RAF. I chose the latter option.

Leeming, England, United Kingdom

Weapons Technician (Armourer) Servicing and maintaining Tornado aircraft and aircrew Ejection seats. Service, maintain, assemble, load and arm all air carried ordinance. Service, maintain and test all small arms. Bomb disposal of life expired or unexploded air carried ordinance at bombing ranges.

Leeds, England, United Kingdom

At this time I was working through my apprenticeship at Comet which I had to fund myself each year. Comet would reimburse my fees if I passed the exams each year. Therefore, to fund my way through college I took this additional job working in this busy city centre pub.I worked behind the bar most nights and during the day at weekends. Friday and Saturday nights I would switch from bar work to Door Supervision thereby helping to ensure all customers were able to enjoy themselves in a safe environment.I left this job when I joined the RAF.

Leeds, England, United Kingdom

As part of an electrical engineering apprenticeship scheme involving one full day and one evening per week attending college I carried out repairs to a very wide range of domestic appliances. As I progressed through the scheme later I was involved in quality control testing and inspection making sure above all that all repairs carried out were safe and in accordance with regulations.