10+ years working in the Information and Communication Technology industries.Excellent Team Work, great conflict management, great communication, ability to work under pressure and on multiple projects simultaneously.Migration of solutions to cloud, VMware, Azure, AWS, integrating and supporting solutions from different vendors such as Avaya, Genesys, Cisco, Nice and Oracle.With expertise in complex project implementations, critical to operations, with Avaya solutions in small, medium and large customers with call center and administrative environments.Infrastructure monitoring with collection automation by shell-script using expect language, monitoring via SNMP protocol, using tools such as Dynatrace with OneAgent, Zabbix and Grafana.Avaya Platforms: Deployment, Support, Administration.• AADS, AAFD, ADS-SAL, AES, ASBCE, ASM, Breeze, CM, CMS, IX Conference, IX Messaging, IX Workplace, SMGROracle Platforms: Support and Administration.• Oracle SBC - Acme Packet, Oracle Monitor, Oracle DB(Learning LAB)Genesys Platforms: Support and Administration.• Genesys - Framework, SIP Server GVP and SIP Server Agent, WDESelf-Study: Linux, Shell-Script, PowerBI, Postgresql, OracleDB, Grafana, Zabbix, Docker.