Gabriel Golcher Email & Phone Number

Austin, TX, US

Los Angeles, California, US

• Clients: Code.org, RapidWorks, Global Hosts, Greyline, Global Gaming, Document Crunch
• Proposed and executed high-value UX opportunities within complex regulatory environments, advocating for user needs in alignment with business goals (e.g. Code.org and Global Gaming)
• Advised companies on user experience strategy, leading to increases in revenue and brand perception (e.g. Global Hosts)
• Upleveled UX practice and UX team execution by identifying key challenges for the UX team and instituting organizational momentum to realize effective change (e.g. Document Crunch)
• Balancing technology and resource limitations, led redesigns of legacy software on time and with high usability (e.g. RapidWorks and Greyline)

Boston, Massachusetts, US

• Instituted Lakeside’s first UX team in its 25-year history with a UX culture that emphasized user advocacy, cross-team collaboration, and a data-driven focus
• Drove innovation on the Product roadmap by identifying key large-scale and iterative UI improvements, plus integrating design thinking into the product-delivery process
• Measured UX performance with the UX-Lite metric and Product KPIs to align design efforts with organizational goals
• Persuaded the company to redirect the product strategy for SysTrack, Lakeside's main product, by proposing an AI-first UX vision that transformed the product's utility from data to insights

• Developed the user-centered vision for the company, including the target customer, the business and UX strategy, and the product-delivery processes
• Built out and empowered the UX team to execute on the vision and innovate further
• Achieved daily organic growth for the product with no marketing spend, all through product positioning
• Successfully closed the funding needed for the company to execute on its mission

• Redirected the initial development efforts to refocus on user value, growing to 3,000+ users in the alpha
• Moved the culture from relying on intuition and opinion, to leveraging customer data and research to drive decision-making
• Instituted the first product roadmap, moving the company from short-term reaction to longer-term planning
• Built up the UX and Product teams from scratch
• Improved the product-delivery process by tearing down team silos, emphasizing QA, and improving scoping and estimation capabilities

New York, New York, US

• Grew to become lead designer for the flagship Ratings product
• Produced key features like Score Planner, Fast Scorecards, Workflow Automation, and Audit Log
• Led the development of Ambrosia, SecurityScorecard’s design system
• Evangelized and drove user research within the company, both as a way to improve design and to identify fruitful business opportunities

Seattle, WA, US

• Led design for AWS IQ (a then-new AWS initiative) first and later for AWS Mechanical Turk
• Ideated and crafted the design of AIQ from scratch within an ambitious schedule
• Reinvented and modernized the Mechanical Turk experience
• Tasked with all facets of design, including Interaction Design, Visual Design, Information Architecture, User Research, and Prototyping

Greenwich, CT, US

• Clients: Amazon, SurveyMonkey, Philip Morris, BillFloat, Lynx, Smash Analytics, AgilityFeat, Hangar, BTT, iShack, Yalo, TeamRankings
• Worked solo or led designers for client projects when needed
• Consistently delivered work of the highest quality, even under short timelines and budgets
• Contracts renewed regularly based on client satisfaction with my work

San Jose, San José, CR

• Taught the Graphical Interfaces course, which focuses on screen-based interfaces and UX design methodology
• Mentor for the Capstone Project course, guiding students through the UX lifecycle for a large-scale project over a period of 6 months
• Consistently rated highly by students and the program director

San Jose, CA, US

• Served as UX Designer and Prototyper for various verticals, including Global Operations, Risk, Global Platform, Credit, and Compliance
• Worked on projects related to the PayPal website, the customer support agents’ tools, and the fraud agents’ risk evaluation tools
• Designed both desktop applications like NEO (a risk visualization tool) and web products like the Contact Us page redesign
• Awarded the Blue Moon Award on several occasions for exceptional dedication and outstanding performance

Doctorate, Business Administration (Dba)

Master'S, Human-Computer Interaction

Master'S, Business Administration (Mba)

Master'S, Psychology

Bachelor'S, Computer Science, Software Engineering, Mathematics