Gabriel Gonzalez

Gabriel Gonzalez Email and Phone Number

IT Operations Specialist @ Accenture
dublin, dublin, ireland
Gabriel Gonzalez's Location
Buenos Aires Province, Argentina, Argentina
About Gabriel Gonzalez

Gabriel Gonzalez is a IT Operations Specialist at Accenture. He is proficient in English.

Gabriel Gonzalez's Current Company Details
Accenture

Accenture

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IT Operations Specialist
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Gabriel Gonzalez Work Experience Details
  • Accenture
    Information Technology Operations Specialist
    Accenture Jan 2022 - Present
    Argentina
    Global HelpDesk Lead for an American mining company.
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  • Accenture
    It Operations Senior Analyst
    Accenture Jan 2021 - Mar 2023
    Buenos Aires, Argentina
    HelpDesk Lead for an American mining company.
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  • Accenture
    Information Technology Operations Analyst
    Accenture Jan 2019 - Jan 2021
    Buenos Aires, Argentina
    HelpDesk Focal Point for an American mining company.Responsibilities:• Daily Operations Monitoring• Incident Coordinator• Problem Management• Create Runbooks & keep knowledge base up to date• Data Analysis: o Determine and monitor KPIs to ensure SLAs o Trend monitoring / analysis to forecast problems o Spot improvement opportunities & build recommendations o Monthly meetings with HD Agents to discuss performance, provide guidance, motivation and set goals. o Weekly / Monthly summary reports & charts to showcase performance to Client.
    View
  • Accenture
    Information Technology Support Technician
    Accenture Jul 2017 - Dec 2018
    Buenos Aires, Argentina
    HelpDesk Agent (Phone, Mail & Chat Support) for an American mining company.Tasks:• IAM with Active Directory & Azure• Tier 1 Tech Support:o OS Related (Windows)o Office 365o SAPo Network & Printer troubleshooto Software Deployment using SCCMo Misc. Software (ArcGIS, AutoCAD, Maptek)o MDM with AirWatch & InTune
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Gabriel Gonzalez Education Details

Frequently Asked Questions about Gabriel Gonzalez

What company does Gabriel Gonzalez work for?

Gabriel Gonzalez works for Accenture

What is Gabriel Gonzalez's role at the current company?

Gabriel Gonzalez's current role is IT Operations Specialist.

What schools did Gabriel Gonzalez attend?

Gabriel Gonzalez attended Academia Audioplace, Universidad 'alejandro De Humboldt', Nuestra Señora De Fatima.

Who are Gabriel Gonzalez's colleagues?

Gabriel Gonzalez's colleagues are Giulia Bortoluz, Pelayo García Torre, Hamsaa Chaitanya, Angela Douglas, Aira Fhaye Mesa, Raaj Anand Chaudhary, Lenka Klusackova.

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    Gabriel Gonzalez
    Professional With More Than A Year Of Experience As A Qa Tester, I'D Say That Videogames And Sports Are My Hobbies And I Have Good Communication Skills, I'M A Team Player And I Love Learning New Things.
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    Gabriel Gonzalez
    Programmer ✨ | Brand Strategist
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    Gabriel Gonzalez
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