Call center. Assisted customers with technical issues regarding their DIRECTV service. Answered billing questions, took over the phone payments, made changes to packages when requested. Set up service appointments.

Call center. Answered phones, investigated new customer accounts to verify accurate information given to set up new service; monitored long distance and collect call usage. outgoing customer contact to verify long distance usage and new accounts. terminated fraudulent telephone accounts established using stolen identities (ID theft)

Handled incoming customer calls regarding billing questions, issued adjustments, phone service disconnections, sold new products and services, processed payment claims