Grant Smith Email & Phone Number

River Heights, Ut, Us

• Defined and executed transformation strategies across multiple product portfolios, unifying and modernizing over a dozen legacy systems, streamlining operations, and improving cross-platform consistency.• Spearheaded the development of a next-gen platform, integrating scalable data structures, policy-based auth controls, and automation, improving service delivery and reducing time-to-market.• Built and led the product design team, establishing design processes that enhanced product quality and reduced development time.• Led the creation and deployment of the company’s first design system and component library, driving uniformity, speeding up development, and improving user experience across all products.• Championed a master data strategy, driving data transformation efforts that improved decision-making and analytics across the organization.• Directed workflow automation initiatives using AI and low/no-code solutions, increasing efficiency, reducing errors, and improving real-time performance monitoring.• Introduced advanced product analytics and user research methodologies, improving product investment accountability, user testing processes, and data-driven decision-making.

Arlington, Va, Us

• Led the strategic growth of a core EdTech SaaS product line, overseeing end-to-end product development, marketing strategy, and analytics, which drove engagement and increased revenue in the B2C segment.• Transitioned the B2C offering's service-oriented model to a product-centric model, training cross-functional teams on product marketing principles, embedding a data-driven approach, and aligning product vision with business goals across DevOps, Product, and Design teams.• Developed and launched 0-1 product lines, driving innovation and preserving revenue streams responsible for 70% of the company’s income, while leading OKR reviews to prioritize initiatives and ensure successful product launches.• Implemented a scalable, headless CMS, leading vendor selection and system integration, which resulted in an 8% YoY increase in subscriptions and enhanced the organization's tech stack for future growth.

Usa, Us

▪ Led various teams of up to 30 PMs, designers, engineers, & technical consultants in delivery of healthtech, logistics, & energy solutions for Fortune 100 & gvm’t clients; owned direct report performance & career growth▪ Directed 3 Product teams of 25+ people in management of Fortune 100 energy company’s billing and payments portfolio, including web and mobile (iOS, Android) apps for their 6 utility companies ▪ Advised CTO on digital transformation of product organization, including theory, strategy, & implementation▪ Managed 2 Product teams of 20+ people total in build of award-winning research grants management platform, serving all extra-mural programming, with $3B portfolio for NIH during COVID-19▪ Created streamlined capabilities within platform to reduce grant evaluation and prioritization time from 6 months to 1 month, and processing times from 6 months to 2 weeks; won NIH Director’s Award▪ Consulted USPS on digital strategy, including design of SMB web portal & email design and print marketplace▪ Identified, pitched, and founded one of Deloitte Digital's largest digital product innovation investments; built visualization tool enabling data-connected, human-centered user journey maps & service ecosystems▪ Piloted tool with USPS before expanding product to state and local markets (Kentucky, Michigan, California) to revamp benefits programs and ecosystems, as well as partnerships with FBI, DHS, and US Army▪ Managed team of 12 engineers in Canada, India, & US in build of ML platform that optimizes talent strategy; proved market fit for global clients in NW Europe, Australia, Singapore, US, and Canada▪ Led creation of award-winning, international medical research collaboration platform that aggregates medical record data & research; received award for Best Software Development Program within NIAD

▪ Designed & developed promotional product for indie artists; built features for fan engagement, including pre-show setlist voting, digital backstage passes, and merch + advertisement deals with local venues ▪ Defined requirements, strategy, roadmap, OKRs, and business model for iOS & Android apps and web app

Boston, Massachusetts, Us

• Conducted human-centered user research and analysis; designed user flows, information architecture, wireframes and prototypes for each of the twenty-one new, customer-facing unified communications products

Worldwide, Oo

• Consulted Federal clients in areas of strategy, program management, product development, process improvement, and project management• Managed operations and internal marketing for a new internal consulting program/business model at the Department of Veterans Affairs (VA) that enabled the nationwide deployment of project management subject matter experts• Designed branding packages (logos, templates, etc.) for two enterprise-level programs at VA• Proposed, designed and developed a custom-made CRM and program management tool that integrated with the program's SharePoint website

• Managed product design and development for several SaaS and other online platforms, including blogs, e-commerce, car auctions, luxury real estate listing, rental store management, e-zines, social networks, online ads, and personalized gift order previewing• Consulted across multiple industries on digital strategy, business model innovation, product development and digital marketing• Developed and managed the development of almost a hundred websites, including many CMS (Joomla, WordPress, and Drupal) implementations and customizations• As part of the previous company, Kedekko Innovation, I designed products for WD-40, Franklin-Covey and smaller clients. Products included a variety of consumer products, office supplies and food products. Merged with MongoFuel in 2008• Co-created the "Non-profit Business Model Canvas"

Cedar City, Utah, Us

• Led a team in charge of the design and development of online business solutions and online marketing for the group of six companies• Analyzed and reconstructed the subscription-based Client Resource Database; identified inefficiencies and loopholes to entry; resulted in tighter security, increased subscription revenue

Below are the other jobs/businesses I've had the pleasure of experiencing, and gaining invaluable perspective from, as part of my occupational journey before I was able to start my career in product:• Newspaper Deliveryman, Idaho Statesman (1994 - 1999)• Ranch hand, Ambrose Ranch (1999 - 2001)• Apprentice Mason, Madison Masonry (2001 - 2003)• Cashier & Floor Associate, Walmart (2003 - 2004)• Mobile DJ, Sonic Entertainment (2003 - 2004, 2006, 2008-2010)• Humanitarian service, Uruguay (2004 - 2006)• Customer Retention Specialist, DirecTV (2006)• Architectural woodcarver, Cornerstone Carvings (2006 - 2007)• Property management specialist, Cornerstone Property Management (2007)"Not all those who wander are lost;...Deep roots are not reached by the frost." - Tolkien