Grant Smith Email & Phone Number

River Heights, UT, US

• Defined and executed transformation strategies across multiple product portfolios, unifying and modernizing over a dozen legacy systems, streamlining operations, and improving cross-platform consistency.
• Spearheaded the development of a next-gen platform, integrating scalable data structures, policy-based auth controls, and automation, improving service delivery and reducing time-to-market.
• Built and led the product design team, establishing design processes that enhanced product quality and reduced development time.
• Led the creation and deployment of the company’s first design system and component library, driving uniformity, speeding up development, and improving user experience across all products.
• Championed a master data strategy, driving data transformation efforts that improved decision-making and analytics across the organization.
• Directed workflow automation initiatives using AI and low/no-code solutions, increasing efficiency, reducing errors, and improving real-time performance monitoring.

Arlington, VA, US

• Led the strategic growth of a core EdTech SaaS product line, overseeing end-to-end product development, marketing strategy, and analytics, which drove engagement and increased revenue in the B2C segment.
• Transitioned the B2C offering's service-oriented model to a product-centric model, training cross-functional teams on product marketing principles, embedding a data-driven approach, and aligning product vision with.
• Developed and launched 0-1 product lines, driving innovation and preserving revenue streams responsible for 70% of the company’s income, while leading OKR reviews to prioritize initiatives and ensure successful product.
• Implemented a scalable, headless CMS, leading vendor selection and system integration, which resulted in an 8% YoY increase in subscriptions and enhanced the organization's tech stack for future growth.

USA, US

• Led various teams of up to 30 PMs, designers, engineers, & technical consultants in delivery of healthtech, logistics, & energy solutions for Fortune 100 & gvm’t clients; owned direct report performance & career growth
• Directed 3 Product teams of 25+ people in management of Fortune 100 energy company’s billing and payments portfolio, including web and mobile (iOS, Android) apps for their 6 utility companies
• Advised CTO on digital transformation of product organization, including theory, strategy, & implementation
• Managed 2 Product teams of 20+ people total in build of award-winning research grants management platform, serving all extra-mural programming, with $3B portfolio for NIH during COVID-19
• Created streamlined capabilities within platform to reduce grant evaluation and prioritization time from 6 months to 1 month, and processing times from 6 months to 2 weeks; won NIH Director’s Award
• Consulted USPS on digital strategy, including design of SMB web portal & email design and print marketplace

• Designed & developed promotional product for indie artists; built features for fan engagement, including pre-show setlist voting, digital backstage passes, and merch + advertisement deals with local venues
• Defined requirements, strategy, roadmap, OKRs, and business model for iOS & Android apps and web app

Boston, Massachusetts, US

• Conducted human-centered user research and analysis; designed user flows, information architecture, wireframes and prototypes for each of the twenty-one new, customer-facing unified communications products

Worldwide, OO

• Consulted Federal clients in areas of strategy, program management, product development, process improvement, and project management
• Managed operations and internal marketing for a new internal consulting program/business model at the Department of Veterans Affairs (VA) that enabled the nationwide deployment of project management subject matter.
• Designed branding packages (logos, templates, etc.) for two enterprise-level programs at VA
• Proposed, designed and developed a custom-made CRM and program management tool that integrated with the program's SharePoint website

• Managed product design and development for several SaaS and other online platforms, including blogs, e-commerce, car auctions, luxury real estate listing, rental store management, e-zines, social networks, online ads.
• Consulted across multiple industries on digital strategy, business model innovation, product development and digital marketing
• Developed and managed the development of almost a hundred websites, including many CMS (Joomla, WordPress, and Drupal) implementations and customizations
• As part of the previous company, Kedekko Innovation, I designed products for WD-40, Franklin-Covey and smaller clients. Products included a variety of consumer products, office supplies and food products. Merged with.
• Co-created the "Non-profit Business Model Canvas"

Cedar City, Utah, US

• Led a team in charge of the design and development of online business solutions and online marketing for the group of six companies
• Analyzed and reconstructed the subscription-based Client Resource Database; identified inefficiencies and loopholes to entry; resulted in tighter security, increased subscription revenue

• Below are the other jobs/businesses I've had the pleasure of experiencing, and gaining invaluable perspective from, as part of my occupational journey before I was able to start my career in product:
• Newspaper Deliveryman, Idaho Statesman (1994 - 1999)
• Ranch hand, Ambrose Ranch (1999 - 2001)
• Apprentice Mason, Madison Masonry (2001 - 2003)
• Cashier & Floor Associate, Walmart (2003 - 2004)
• Mobile DJ, Sonic Entertainment (2003 - 2004, 2006, 2008-2010)