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Olympia, Washington, United States

• Performs ad-hoc analysis, data discovery, as well as updates and designs dashboards for the credit union and their call center.Achievements:
• Created an organizational delivery dashboard with over thirty different measures that uses unique sets of data from over 15 sources by working with subject matter experts and managers in multiple departments.
• Constructed a Visa balance transfer dashboard to accurately measures by the firm’s marketing department campaigns.
• Create a process to rate the efficiency of call center sales staff by making Excel forms and a scoring spreadsheet that utilizes Excel macros as requested by sales managers.
• Produced an efficient and fair way to rank call center employees for scheduling based on agent metrics
• Reduced the processing time for creation of call center agent scorecards by 70%, through Excel macros and SQL queries.

Olympia, Washington, United States

• Worked in compliance and operations to help with special projects and assist whenever there was a need.Achievements:
• Moved the firm into compliance with new regulations and vendor requirements through completing ten special projects for the CCO and CEO.
• Operationalized the review of marketing materials as well as the firm’s trade blotter by consulting with subject matter experts and reviewing policies.
• Created multiple Access databases to track advertising pieces and simplify tedious parsing tasks.
• Was the subject matter expert for advertising questions and processes.

Bellevue, Washington, United States

• Served as the Associate Manager of Operations and Controls for Prudential’s northwest region. Oversaw the activities of over fifty Financial Advisors to verify that they were maintaining compliance with firm.
• Reviewed advertising pieces for the Northwest region to verify compliance with firm requirements as well as retiring old marketing pieces that were no longer approved for use.
• Trained and assisted Financial Advisors on submitting outside business activities as well as an initial review of those activities.
• Inspected client files to verify they were compliant with firm requirements, as well as a holistic look at the Financial Advisor’s business.
• Created reports on licensing issues, fees owed to the firm by Financial Advisors, as well as ad-hoc reports requested by senior management.

Seattle, Washington, United States

As part of the Amazon Credit Operations team to resolve issues related to seller fraud and warehouse operations.

Seattle, Washington, United States

• Oversaw the activities of thirty-six financial advisors to verify compliance with firm policies as well as FINRA, SEC, and state DOL rules.Achievements:
• Created multiple audit program to clean old questionable investment data that saved the company at least $30,000 by correcting erroneous information by writing complex SQL queries
• Revamped the compliance process by rewriting and improving twenty obsolete SQL scripts to provide accurate reports for quarterly compliance reviews so they would comply with firm policies, regulatory requirements, and.
• Created ad-hoc SQL queries to answer immediate questions that allowed senior management to make immediate informed decisions.
• Responsible for daily account share reconciliation, setting up new accounts and maintenance, calculating performance and reporting, billing calculations and reporting, as well as maintaining written procedures.

Seattle, Washington, United States

• Responsible for the customer unclaimed property program, maintenance of customer accounts, transfer of assets, and processing estate paperwork.Achievements:
• Reduced firm risk and improved compliance by reviewing unclaimed property laws for each US state and developed procedures to streamline the due diligence and escheatment processes
• Oversaw the transfer activities, stock certificate processing, and client document processing to ensure compliance with firm procedures
• Reviewed and approved over one hundred accounts daily for completeness and erroneous information

Seattle, Washington, United States

• Resolved trade related and options questions for multiple departments.Achievements:
• Investigated and advised on trading issues including best execution.
• Analyzed option symbols and ran reports to verify accuracy of options data to reduce risk.
• Responsible for approving over five hundred large equity and option orders weekly.
• Educated customers and outside departments on trading issues to prevent misunderstandings related to best execution, high-risk trading, and fraudulent trading.
• Responsible for calculating and making over $10,000 worth of daily trades for the firm’s 401k product.

Master Of Business Administration (Mba), Mba

Ba, Business Administration