Gabriel S. Email and Phone Number

► Allocation Control: Ensuring proper allocation and management of resources, including containers and schedules, for efficient operations.► Pre-Shipment Coordination: Overseeing all tasks and documentation before shipment to ensure a efficiente process.► Post-Shipment Management: Monitoring and resolving any issues that arise after shipment, ensuring timely delivery.► Documentation Handling: Managing all export and import documentation daily issues.

► Communication with customers through various channels such as email, phone, meetings (remote and in-person), and instant messaging to resolve daily issues and deliver information about the export processes► Acting as the focal point of contact for some key account customers, with a focus on reefers cargoes► Management of landside transportation schedules for rail and truck efficiently► Anticipate and understand customer needs and proactively offer appropriate solutions and assistance► Focused on continuous improvement of processes to deliver high services quality to our customers and meet their needs► Collaborate with other teams and departments (national and abroad) to resolve customer problems

► Booking desk for export processes► Prioritizing teamwork and collaboration to ensure efficient service delivery► Effective communication with customers via email►

► During this internship, I gained experience in export processes, logistics management, and customer support.

► Import operations► Classification of goods (NCM)► Familiarity with customs regulations and laws pertaining to imports, including those enforced by Brazil's main government agencies (Anvisa, MAPA, etc.)► Knowledge of cargo release and shipping protocols► Proficiency in verifying trade documentation (e.g. Proforma, Invoice, Packing List, Phytosanitary, Origin certification, etc.)