Gretchen Gustafson-Higbee Email & Phone Number

Minneapolis, Mn, Us

United States

LHH (formerly Accounting Principals, Parker and Lynch, and Ajilon) is a global leader in staffing solutions that connects companies with high quality candidates. My mission is to support Minnesota companies achieve their growth by providing interim and permeant talent solutions with excellent candidates. Full cycle sales role focusing on placing top talent at excellent companies in contract, contract to hire, or direct placement roles. Responsible for gaining business and ensuring client satisfaction. Responsibilities Include:● Proactively search for business through cold calling and outreach.● Develop and maintain relationships with clients by proactive, clear communication.●Identify sales opportunities and consultatively sell talent solutions and services.●Identify and resolve problems through recommending and implementing creative solutions.●Produce, analyze, and communicate sales forecasts and related reports to stakeholders.●Build and maintain subject matter expertise on industry trends, market activities, best practices, and competitor strategies.

Ramsey County, Minnesota, United States

United States

- Manage a base of around 25 high needs clients- Deliver client services utilizing Sovos’ Tax Information Reporting (1099)- Identify, prioritize, and resolve client issues; coordinate appropriate internaldepartments to provide timely response and solutions- Ensure compliance with the IRS, State and Local Governments- Create and maintain client procedures to ensure consistency and efficiencythrough specified internal policies and procedures- Map, import, print, and transmit on the client's behalf through the 1099software and partnering with Sovos vendors- Effectively support clients with reconciliation, research, and other tasks whenneeded

Brooklyn Park, Mn

The International Student Program Coordinator oversees the daily operations of the Internationalprogram including: sourcing all leads, processing student applications, tracking enrollment in conjunction with the finance department, monitoring student's legal status in the United States through SEVIS website, email and phone communications with perspective and current students, student advising, liaison with partners and providers, program research (SAT, TOEFL, university acceptances), and other duties as assigned. Responsibilities and Achievements Include:- Meeting and exceeding KPIs, resulting in profit of $750,000 in the 2019-2020 school year- Excellent client management which maintained around 96% retention for entirety of term- Maintaining positive and professional relationships with current and new partners around the world.- Source and support host families in understanding cultural differences in the international students in their home.- Communicate with the State Department to ensure school and student records are accurate and up to date.- Provide exciting programming for international students through planning, coordinating, and executing a variety of events for the students.

Minneapolis, Mn

As a Starbucks Barista, I created the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.I was responsible for modeling and acting in accordance with Starbucks guiding principles and best of all, you’ll be part of a company that is consistently rated as a great place to work and the people here love what they do.Summary of Key Responsibilities-Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.-Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.-Anticipates customer and store needs by constantly evaluating environment and customers for cues.-Communicates information to manager so that the team can respond as necessary-Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.-Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.-Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.-Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

Springfield, Ohio

I call alumni and parents of Wittenberg to raise money for the general Wittenberg fund which, among other areas, raises money for financial aid. I also make admissions calls to connect with newly accepted students and answer any questions they may have.

Hperc

I manage the employees of the HPERC while also being knowledgeable about the inner workings of the facility. Due to frequent interaction with students, visitors, faculty and parents I daily employ my interpersonal skills. When issues with camps or events using our facility arise I must use my problem-solving skills to find a solution, the majority of the time with no supervision from my boss.

I effectively use my interpersonal communication skills to ask alumni and friends of Wittenberg to assist in fund raising campaigns.

I help manage the front desk where I assist the director of the HPERC (Health Physical Education and Recreational Center) in various tasks, manage student worker time cards, and provide information to inquiring visitors.

As a Resident Advisor I am in charge of the 5th floor of Myers Hall with 20 residents. I help maintain the order, security, community, and well-being of not just the 5th floor but all of Myers Hall.

Beijing, China

At China Development Brief (CDB) I have been able to experience a wide array of tasks that a non-profit must do. I have translated bibliographical information for research books to put on an online directory, created an e-mailing system (complete with a layout matching the website), prepped articles for translation, search the Chinese-language version of CDB for job opportunities, events, and more to translate for our English readers, and much more.

I worked with young children (ages 6-10) in a completely Chinese-language environment to further their knowlege of Mandarin and the Chinese culture. I created an entertaining lesson plan in Chinese for students new to the language, led engaging games so learning could be enjoyable, and organized a final presentation for the parents. All instruction and communication was in Mandarin Chinese.

Bachelor Of Arts (B.A.), International Relations And Affairs, East Asian Studies, Chinese

Activities and Societies: Kappa Delta soroity, Alpha Lambda Delta, American International Association, Dance Company, East Asians Studies.

Chinese Language And Literature

Chinese Language And Literature