Perform audit work to ensure state agencies are in compliance with federal regulations, state laws and generally accepted accounting principles. Interview agency staff to learn their processes and determine compliance. Use detailed analytics to evaluate transactions. Develop queries in SABHRS which retrieve the appropriate information to analyze agency performance. Document the work performed to obtain a conclusion.

Answered phone calls from patrons and assisted them in choosing books and finding subject matter in which they are interested in listening. Assisted patrons to troubleshoot problems with machines, books, the online catalog, and downloads from BARD (Braille and Audio Reading Download). Input ILL requests for all patrons. Worked with Readers’ Advisory team to establish a new reporting and input method increasing our ILL output from 50-60 per month to 90-110 per month. Interviewed new patrons, assisting them to understand all the services and how they work, available through the “Talking Book Library”. Established all new patron account records including the data entry and paper files. Trained patrons on the use of downloadable system and the platform differences. Created the periodic newsletter including design and editing, in print, audio and html formats. Assisted the volunteer coordinator with maintaining front-desk phone coverage. Answered technical questions from the volunteers when the coordinator was unavailable. Researched and reported to other team members on the books added to the collection to increase the team’s familiarity with the collection. Participated in the Rating Unrated books program by rating books for possible objectionable material.

Develop test plans and utilize them to test e-filing software in conjunction with vendor development and testing. Document and maintain database of issues, anomalies and defects. Edit and enhance a basic user manual to create a comprehensive manual for all user types.

Instruct and assist customers in the use of the Library’s equipment, catalogs, databases, website, internet, and/or computer software applications; and troubleshoots equipment issues.  Provide customer service in person and by telephone to customer inquiries in locating library materials. Perform a variety of technical library and clerical support functions including circulation, reference, and readers’ advisory tasks; check-in, organize and shelve materials; and shelf read.

Responsible for preparing personal and small business federal income tax returns for clients. Interview clients to ensure their entire financial status is represented so they do not underpay or overpay taxes. Research tax law to ensure the client understands all tax code that pertains to them. Utilize electronic filing software to prepare their tax return and document their situation for future interactions. Advise clients on future potential tax liabilities. Resolve customer complaints and assist customers when interacting with the IRS.

Performs governmental accounting duties for the library. Maintains the petty cash drawer and petty cash checking account. Assigns accounting codes for funds accounting. Counts, records and verifies cash revenues received from fines, copiers, the parking lot, non-sufficient funds checks, grants, donations and other funds. Performs asset inventory updates. Prepares purchase orders for designated staff purchases.

Responsible for preparing personal and small business federal income tax returns for clients. Interview clients to ensure their entire financial status is represented so they do not underpay or overpay taxes. Research tax law to ensure the client understands all tax code that pertains to them. Utilize electronic filing software to prepare their tax return and document their situation for future interactions. Advise clients on future potential tax liabilities. Resolve customer complaints and assist customers when interacting with the IRS.

Summer Quarter Children's Librarian Intern - July 2008 to August 2008 - Assist, plan, coordinate and perform preschool storytelling, assist with teen programming, collection maintenance in children’s, youth and adult collections, reference services in person, via telephone and online. Created a website describing my experience as an intern. Book Mender - October 2002 to July 2008 - Simple book repair including hinge repairs and tightening, spine repairs, tipping in pages, torn pages, jacket cover maintenance and replacement

Audited small to medium sized taxpayers in a broad range of industries for Washington State Business and Occupation (B&O), sales and use tax compliance. Extensive experience in the construction, manufacturing and professional services industries. Discovered an estimated $100K retail sales tax liability in small restaurant chain on transfers of equipment between companies. During a two-year period, audited over 60 small grocery stores and developed effective communication skills to relay tax reporting procedures to English as a Second Language business owners. Researched tax policies as they applied to unique cases. Instructed taxpayers in the proper reporting of their taxes and how to avoid interest and penalties for non-compliance. Developed and maintained Excel database for special fraud project involving multiple government agencies.

Provided first level, second level and preventative veterinary care for military animals and service families’ pets. Additional duties included providing first level veterinary care for animals owned by host nation citizens. Took an Air Force sponsored EMT course while in Germany to provide medical support for training exercises while with the 558th MP Unit.