Ghada Abbas Email & Phone Number

Cairo, Egypt

Egypt

Efficiently managing the executive floor department, for the volume of 100 rooms and suites together with the executive lounge, according to the established mission statement, supervising and administering all phases of the executive floor operation in conjunction with the main hotel, gearing all performances to exceed budget. Handle Guest inquiries in a courteous and efficient manner by clarifying issues and solve guest complaints and problems and assure follow up with guests. Develop cooperative strategies for complaint resolution. Interviewing new hires, training them and developing team members. Preparing duty rotes in a way to ensure the maximum efficiency of the operation. Holding regular meetings with the executive floor personnel who were 9 staff members. Identifying training needs among the staff and preparing training programs in coordination with the front office manager and training manager. Planning and organizing special events for the VIP guests and the hotel management team. Exercise responsible management and behavior at all times and positively representing the hotel management team. Attending the daily briefing with the hotel management team to discuss the work flow and achieve service excellence. Responsible for the performance of all executive floor personnel and that all procedures are adapted. Able to deal efficiently and effectively with all guests, employees and managers. Ensure high standards of personal presentation and grooming. Work with the executive housekeeper and chief engineer to ensure room best condition. Proper maintenance, cleanliness and turndown service are kept at the highest level of guest satisfaction. Inspecting all VIP rooms prior to arrival and greet guest upon arrival. Prepare requisition requests and purchase orders to ensure the department is fully equipped. Insured customer benefits, customer comfort and customer issue resolution.

Egypt

Responsible for all executive guests including checking in, checking out, booking. Answer guests phone calls in a nice courteous manner, handling their demands and concerns. Inspecting tower rooms. Secretarial service to all VIP executive floor guests. Concierge service, ticket issuing and confirmation, accommodation, transportation, sightseeing, Restaurant and theatre reservation for the volume of 160 rooms and suites. Meets and greets all VIP guests, assists with registration and escort to room. Verifies VIP arrival and departure details and arranges airport meet and assist, luggage handling and transportation from and to the airport and other services requested by guests. Handle guest complaints and concerns, serves as a liaison with necessary departments. Training new hires and supervising all guest relation officers' work. Insured executive customer benefits, customer comfort and customer issue resolution.

Egypt

Responsible for all executive guests including checking in, checking out, booking.Answer guests phone calls in a nice courteous manner, handling their demands and concerns.Inspecting tower rooms.Concierge service, ticket issuing and confirmation, accommodation, transportation sightseeing and restaurant reservation for the volume of 160 rooms and suites.Handling guest inquiries in a courteous and efficient manner and report guest complaints to supervisors if no immediate solution could be found and assure follow up with guests.Fully conversant with all services and facilities offered by the hotel.