Oversee operations for Namouras Airlines, including creating and managing user IDs, resolving login issues, and developing tools to streamline access. Skilled in reducing pending requests, building strong airline relationships, and providing critical data and sales reports to management. Experienced in investigating and analyzing fraud cases and implementing projects to enhance fraud control.

Specialized in managing charter requests for the Saudi Royal Family and VIP celebrities, overseeing private jet operations, and coordinating with global operators. Experienced in aligning aircraft options with customer needs, handling airline bookings and refunds via Amadeus, and managing group and religious reservations. Proficient in scheduling, reviewing documentation, and generating reports to ensure service excellence and efficient operations.

Experienced in managing airline requests using the Amadeus system, Dealing globally with hotels to secure special rates, and collaborating with third parties to develop and deliver essential programs for the staff.

Experienced in listening to customer needs to deliver effective solutions, managing high volumes of outbound calls, and building lasting relationships through transparent communication. Skilled in handling complaints with timely resolutions, ensuring customer satisfaction, and preparing detailed reports based on customer interactions.