Professional experience 1- Himaya, NGO, (January 2014–October 2017)Senior Case Manager (Responsible for Psycho Social Strategy, Resilience program), January 2016- October 2017)- Conducting the technical interview for social workers- conducting the induction and technical training for new recruits- Managing and following up on the psycho- social team work- Evaluating the performance of the psycho-social team and providing recommendations- Making sure that all measures taken are in line with the resilience program and implemented under the Lebanese law- Monitoring the team’s response to hotline calls and the proper filling of corresponding documents- Assigning one psychosocial team per case according to the load of cases of each professional- Validating the psychosocial team’s decision after being submitted by the team - Case tracking- Facilitating partnerships and in terms of management support* Social worker, Resilience program, January 2014 – January 2016